This one is IPS support section vs community support is this one: https://invisioncommunity.com/forums/forum/406-community-support/
You and me might be facing same issue, so I am fine with another topic link from this topic, so it's easy to track but I don't want to overlap the issue. Sadly, IPS doesn't have ticket system anymore to save their cost like old days.
Plus new support team, quickly put's issue on other application. I recently faced that during this error:
https://invisioncommunity.com/forums/topic/471630-your-account-does-not-require-validation-user-login-error/#comment-2922819
Brilliant Discord Integration addon developer - mentioned it's not their issue but helped me to resolve the issue. IPS said it's the app error. Kudos to addon developer for helping to resolve the issue.
For me, as a user, I just need solution and not finger pointing. I hope you understand. Thank you!