Star378

Our official position on this has never changed: We do not recommend purchasing a license from a third party nor do we provide any support for such a transaction as we have no way of knowing what transpires outside of our systems. It's not uncommon for someone to sell a license, then try to reclaim it and as we cannot possibly verify every transaction that occurs between private parties, our policy is to deal only with the person listed on the account. If the owner chooses to change those details, that is entirely between them and the new owner.

If you feel that you are the rightful holder of the license, I'm afraid the only thing we can suggest is to pursue the matter through legal channels. We will naturally abide by any order issued by a US court of law.

Sorry we can't be of more assistance.

Ok, so I purchased a license off of ize nearly 2 years ago, and all was well and good, until 2 days ago i try to login to my other account, display name, .Shawn, and find out it wont let me log in, so i try to recover my password, and it tells me there's no account in the system using that email address, so i find this a little fishy, so i contact support, and they tell me that the original owner has control of the account and that there,s no way to prove the account is mine, altho i have renewed it 2 times with my credit card, i gave them that info, gave them my email address that it used to be tied to, and pointed out the face that this guys name is scott i believe and the display name is .Shawn, i find this absolutely absurd that customer service, nor debbie will do anything for me. but really, what would they care, losing one customer wont hurt their pockets any..just my rant on the customer service here.

Understand that from our perspective you are not our customer - the account owner is. We have no way of knowing if/who/when you bought that license from. All we know is the data that is in our client system and if it has the other person's name and email then that is who we must speak to.