This really is a non issue <_<
BUT, ... :D (LMAO) ... but I have an idea. :thumbsup:
A real suggestion for an option that I would consider if it was offered.
If someone really is concerned about their site having an issue and they want it fixed NOW!!!
Set up an option for Premier Support @ 4 times the cost of the Regular Support (current support) per year.
The people who paid for Premier Support would always have their tickets moved to the front of the line.
In addition to that offer regular Regular Support users a Rush Support Ticket option at $XX per ticket (make the cost about half of a full year of Regular Support). Rush Support Ticket would move their issue to the front of the line.
Regular Support would remain as it is now, 48 hour response.
This would be 100% fair to all involved.
You want a better forum (as I did) you pay for it
You want better service ... you pay for it.
