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New feature: moderating with personal alerts

When we speak to community moderators of busy sites about what they want to see in future Invision Community versions, most ask for ways to improve daily workflows.

Community moderators are at the heart of every community, and those working with busy sites quickly find that repeating the same tasks reveals ways to save clicks and precious time.

We recently released our alert system, which is a great way to get information to a single user or an entire group of members. Alerts can be set so the members have to reply before they can continue interacting with the community.

Invision Community's November release now allows moderators to send a personal alert message to the author of the content they are moderating when their content is hidden, split, locked or moved.

This video takes you through the workflow when hiding a comment.

Combining the alert feature into the moderation workflow makes it easier to inform your members that you've taken action on their content.

For example, you may notice a member posting a topic in the wrong forum. It's now straightforward to move the topic and let the author know why it's been moved and where to find it.

Could contain: Text, Page, Electronics, Computer, File

Perhaps you've had to hide some content that doesn't fit your community guidelines. You can now let the author know when hiding the topic and the reason it's been hidden.

Informing your members why you've taken action on their content helps educate, remind them of your community guidelines when needed and prevent confusion when they cannot locate the content they recently posted. Making a personal connection when moving or hiding a member's content helps keep a positive relationship throughout the community.

Viewing alert replies

While we were at it, we have also made it easier to track and respond to alert replies when sending them to large numbers of members.

Could contain: File, Text, Webpage, Metropolis, Building, Urban, City, Town

From November onwards, you will see the number of replies sent to your message when viewing alerts in the Moderator Control Panel. Clicking the reply count will show all personal message replies to that alert via a top-level filter.

This new time-saving feature will come to all Invision Community platforms in November.

 @Daniel F proudly led development of this feature. 👏

We'd love your thoughts; let us know in the comments!

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Great feature and additional to the alert system, but I have a question @Daniel F.

From what I saw in Matt's video that the alert only shows whenever the member visited the topic he posted at. Why the alert doesn't show once the member login or even send a notification about hide, move, remove, etc ... 

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1 minute ago, Daniel F said:

it will show whenever he gets online, no matter which part of the suite he visits. 

Thanks, as I thought because on Matt's video it shows only whenever the member visited the same topic. Thank you for this idea because it will be very effective, and I hope that IPS doesn't remove it in few years after we get used to it. 🙂

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44 minutes ago, Afrodude said:

Thanks, as I thought because on Matt's video it shows only whenever the member visited the same topic. Thank you for this idea because it will be very effective, and I hope that IPS doesn't remove it in few years after we get used to it. 🙂

You need to read more about Alerts, which is using here:

 

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4 hours ago, DawPi said:

You need to read more about Alerts, which is using here:

I have already read it mate long time ago, and I am aware of how the alert system works. If you read my posts, you will notice that I repeated twice that what I saw on Matt's video confused me for a second and @Daniel F has cleared that confusion.

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Looking at the screenshot of the message (to user) form..  You mention it's being moved to Ideation forum but the field of where to move it to says "Feedback."  Just an observation. 👻

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1 hour ago, Wolfie said:

Looking at the screenshot of the message (to user) form..  You mention it's being moved to Ideation forum but the field of where to move it to says "Feedback."  Just an observation. 👻

Someone is paying attention too closely to the video. Haha. 😆

This is a do as I say, not as I do video!  

Edited by Randy Calvert
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