Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted February 24Feb 24 Community Expert Management We always strive for excellent customer service and we work hard to deliver a great product. The hundreds of happy customers that are active on this forum give a fair and balanced view of Invision Community.Despite our best efforts, some relationships with customers break down through miscommunication, misunderstanding, and sometimes we do drop the ball and fall short of the standards we set.However, we genuinely believe that we deserve a better rating than the 2.2/5 we currently have on Trustpilot. Unfortunately a very tiny majority use this review site solely to talk about a poor experience they have had whether it's deserved or not. We do not ask for reviews as part of our onboarding process as many services do, but I am asking for some more honest and fair reviews of Invision Community. Capterra has a mix of reviews with a total score of 4.4/5 which we feel closer represents the customer experience.If you have a few minutes, I'd love if you could leave a few words on your experience with Invision Community on the Trustpilot site.
February 24Feb 24 We always strive for excellent customer service and we work hard to deliver a great product. The hundreds of happy customers that are active on this forum give a fair and balanced view of Invision Community.Despite our best efforts, some relationships with customers break down through miscommunication, misunderstanding, and sometimes we do drop the ball and fall short of the standards we set.However, we genuinely believe that we deserve a better rating than the 2.2/5 we currently have on Trustpilot. Unfortunately a very tiny majority use this review site solely to talk about a poor experience they have had whether it's deserved or not. We do not ask for reviews as part of our onboarding process as many services do, but I am asking for some more honest and fair reviews of Invision Community. Capterra has a mix of reviews with a total score of 4.4/5 which we feel closer represents the customer experience.If you have a few minutes, I'd love if you could leave a few words on your experience with Invision Community on the Trustpilot site.Done!
February 24Feb 24 Author Community Expert Management Done...Thank you for the speedy review. Speedy. See what I did there? 😁
February 24Feb 24 It's not just TrustPilot.Capterra has fantastic feedback and can further show positive rep for the Invision product.https://www.capterra.com/p/184942/Invision-Community/reviews/
February 24Feb 24 If you have a few minutes, I'd love if you could leave a few words on your experience with Invision Community on the Trustpilot site.Done
February 24Feb 24 I am currently giving you 4 stars. The one star left is for the price. I hid it from my wife when I bought it. Well, you know she would have chosen the 6 grams of gold bracelet. I am happy to have a valid license and hopefully I can renew it in the next two years.
February 25Feb 25 Author Community Expert Management I am currently giving you 4 stars. The one star left is for the price. I hid it from my wife when I bought it. Well, you know she would have chosen the 6 grams of gold bracelet. I am happy to have a valid license and hopefully I can renew it in the next two years.Thank you, any honest reviews are welcome, even if you highlight areas we need to improve on.
February 25Feb 25 Community Expert By the way: I don’t think that is the or a correct address listed on TrustPilot:
February 25Feb 25 Author Community Expert Management By the way: I don’t think that is the or a correct address listed on TrustPilot:Sssh, they'll find us if we use the correct address.(Thanks, I'll fix).
February 26Feb 26 I’ll post a review on both sites once I’m settled tomorrow.Providing honest feedback is the least we can do, and goes a long way in giving everyone a realistic perspective from those that use the platform. In my experiences with past employers, mainly when questioned about the customer service side of things, humans are more often than not willing to voice their negative experiences instead of those that have a positive one.Invision Community deserves a whole lot of positive reviews. Aside from the odd bug here and there, it’s best to leave feedback from a perspective on the whole product, not one small issue you’ve had or being salty of a feature not being available here but may be available elsewhere. I know for a fact Invision Community are extraordinary in fixing priority or pressing issues very quickly… it’s not hard to know this.No forum software will have everything.Keep doing your thing guys and girls, because without Invision Community, forums may as well be dead to the likes of social media.
