Laura Bies Posted Monday at 07:15 PM Posted Monday at 07:15 PM I have a member who keeps getting a message saying 'Banned. You do not have permission to view this site' whenever they try to post on my community. They've been able to post before without issue. Their IP address isn't banned. Suggestions? Thanks!
Jim M Posted Monday at 07:17 PM Posted Monday at 07:17 PM Does the group(s) they belong to have access to the community? ACP -> Members -> Groups -> edit group -> Can access site?
Laura Bies Posted Monday at 07:21 PM Author Posted Monday at 07:21 PM Yes, their group can access the site.
Jim M Posted Monday at 07:24 PM Posted Monday at 07:24 PM Are they receiving this once they login or are they performing a certain action which triggers this error?
Laura Bies Posted Monday at 07:28 PM Author Posted Monday at 07:28 PM They're able to log in OK, but once they try to post in a forum they get the message (and they've also tried using a different browser and posting as a guest - same error message).
Solution Jim M Posted Monday at 07:33 PM Solution Posted Monday at 07:33 PM You may wish to try to disable Spam Analysis in ACP -> System -> Smart Community -> Features. To see if this is related to what is happening and Spam Analysis is blocking something here.
Laura Bies Posted Monday at 07:36 PM Author Posted Monday at 07:36 PM OK, I'll try that and ask them to see if they can post. Thanks!
Laura Bies Posted Monday at 07:55 PM Author Posted Monday at 07:55 PM They were able to post! Thanks so much for the help! The post was a job announcement - on its face it doesn't look any different from the dozens that are posted each week by other users, so who knows why it was triggering the spam filter.
Jim M Posted Monday at 08:03 PM Posted Monday at 08:03 PM Our algorithm there is constantly getting tweaked so something could have stood out and triggered it. Glad things are working for you now though.
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