Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
Esperanto Posted April 26 Posted April 26 I upgraded to 4.7.16 a couple of days ago. A customer purchased a ticket for our conference overnight and has contacted me about a mistake: he's been charged twice because the conference ticket appears as two goods purchased once each. You could put that down to human error (although that would require somebody to commit the action of clicking on the quantity counter, so seems unlikely) but what's caught my eye is that it's the same good listed twice with a quantity of 1 rather than listed once with the quantity showing 2, as was the case prior to upgrade: Could somebody in Support please look into this for me?
Marc Posted April 26 Posted April 26 That is indeed correct, as otherwise there would be no way in which to choose different options for each of the items.
Esperanto Posted April 26 Author Posted April 26 Since posting I set the price to £1 and purchased a ticket myself, and it worked perfectly. And if that's how an invoice with several identical sales but with fields looks, then I think we might conclude that he maybe added two separate goods to his basket. It was gone midnight when he purchased, so attention might not have been as great as it could have been! Marc 1
Recommended Posts