Kevin Marcum Posted February 7 Posted February 7 (edited) Hey All-- Our CreditInfoCenter.com community forum started to experience what appears to be a corrupted DB where users with accounts and admins cannot login. As the admin, this doesn't give me the ability to diagnose the issue because I have no access to the backend. Normal anonymous visitors can view the site one or two pages deep, but after that, they see this error. Users with accounts see a mess and have no way of logging out. They can only see the forum while in a logged out browser such as incognito mode. And this is what I see as Admin. Nor can anyone create a new account. The error code is EX12666 Something went wrong. Please try again. The only thing that has changed in the last 24 hours is that we expanded the core_search_index so users could search all of the topics/posts. I've engaged with the hosting company (SiteGround), but this is an Invision issue and they can't provide support for the problem. Your input is appreciated. Edited February 7 by Kevin Marcum
Jim M Posted February 7 Posted February 7 The error code there is not one which we utilize currently so may be from a third party or has been decommissioned. Would recommend trying recovery mode as outlined below in the guide: If recovery mode does not work, you will need to post the system log error. This can be found in /uploads/logs. It will be dated today.
Kevin Marcum Posted February 7 Author Posted February 7 Thanks, but unfortunately, I can't even log in to the admin section to trigger recovery mode. The logs are php files and an index file. Should I post them directly to this thread?
Jim M Posted February 7 Posted February 7 4 minutes ago, Kevin Marcum said: Thanks, but unfortunately, I can't even log in to the admin section to trigger recovery mode. You would not need to. This would be something done on the file level. 4 minutes ago, Kevin Marcum said: The logs are php files and an index file. Should I post them directly to this thread? You can indeed. Remove any information that should be private, like your directory paths prior to /uploads
Kevin Marcum Posted February 7 Author Posted February 7 Looking at the logs, it appears SiteGround has a limit on the database. I have a ticket into them and have attached one of the system error logs. They put that on when I moved the site to one of their managed plans. I have since moved it to an "unlimited" DB plan, but their automation may have still placed a limit on the URL. I'll try the manual recovery if the limit on the database is not the issue. 2024_02_04_uncaught_exception.php
Kevin Marcum Posted February 7 Author Posted February 7 SiteGround did lift the DB limit and all is well with the world. Site is fully functional again. Thanks for your help. Jim M 1
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