avaton Posted January 20 Posted January 20 Hello community we have an issue that started happening ~12 hours ago; we cannot upload/attach images to posts anymore (other files, e.g. PDF seem to work fine). The error shown to the user is this: Sorry, an unknown server error occurred when uploading this file. (Error code: no decode delegate for this image format `JPEG' @ error/constitute.c/ReadImage/741) (same error for PNG with the image format word changed) Looking at the forum's logs, I can see the following errors: InvalidArgumentException::420 #0 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Image/Image.php(115): IPS\Image\_Imagemagick->__construct('\xFF\xD8\xFF\xE0\x00\x10JFIF\x00\x01\x01\x00\x00...') #1 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/File/File.php(326): IPS\_Image::create('\xFF\xD8\xFF\xE0\x00\x10JFIF\x00\x01\x01\x00\x00...') #2 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Theme/Theme.php(734): IPS\_File::create('core_Theme', 'adca72f4b06f7f2...', '\xFF\xD8\xFF\xE0\x00\x10JFIF\x00\x01\x01\x00\x00...', 'set_resources_0', true, NULL, false) #3 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Theme/Theme.php(885) : eval()'d code(1025): IPS\_Theme->resource('/enhancements/', 'core', 'admin', false) #4 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_applications->enhancements(Array) #5 /var/www/vhosts/ourdomain.gr/httpdocs/forums/applications/core/modules/admin/applications/enhancements.php(75): IPS\Theme\_SandboxedTemplate->__call('enhancements', Array) #6 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\applications\_enhancements->manage() #7 /var/www/vhosts/ourdomain.gr/httpdocs/forums/applications/core/modules/admin/applications/enhancements.php(44): IPS\Dispatcher\_Controller->execute() #8 /var/www/vhosts/ourdomain.gr/httpdocs/forums/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\applications\_enhancements->execute() #9 /var/www/vhosts/ourdomain.gr/httpdocs/forums/adminportal/index.php(13): IPS\_Dispatcher->run() #10 {main} What could be the reasons for this issue and how can we fix it? Thank you in advance KB
Jim M Posted January 20 Posted January 20 4 hours ago, avaton said: Error code: no decode delegate for this image format `JPEG' @ error/constitute.c/ReadImage/741) This would be a hosting issue. Please contact your hosting provider or server administrator for assistance on installing the missing delegate. avaton 1
avaton Posted January 20 Author Posted January 20 Thank you Jim, I suspected the same after some research and I am already working with the hosting provider. I appreciate your quick reply and guidance.
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