Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
Joshua Landry Posted August 25, 2023 Posted August 25, 2023 I utilized the free trial plan to build and configure my community. I was finally ready to launch so I paid for the upgrade from free to a paid cloud subscription 8/17/23. The order immediately said it had to be reviewed for fraud, which is reasonable. I reached out to support asking if there was anything they needed on my end. I was told they just had to review and it takes up to 48 hours. I've been emailing and support has been next to no help... Fast forward over a week and I'm still waiting. At this point I'm losing opportunity and time to get ahead of other sites launching in this niche. Has anybody had this issue and how did you fix it?
Marc Posted August 29, 2023 Posted August 29, 2023 Sorry to hear you are having issues there. There are indeed, as you have noted, times where transactions will be held for fraud review. This can take a couple of days in some instances, however I can see this has taken a little longer in your case. I have flagged this one up to see if we can get it resolved today for you, so you should get a resolution very soon.
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