Wrong information from the IP tool

[Toni Font]

Hi,

We have activated the management of connected devices and in some cases the location of the IP that shows the user is wrong.

This information causes discomfort because it is not a close location of the user.

For example: IP- 88.5.20.198

The IPBoard IP Tool show "Barcelona, Catalunya" and the right location is Zaragoza (another autonomous community) The user don't connect via VPN.

I check this IP in other IP tool https://www.cual-es-mi-ip.net/geolocalizar-ip-mapa and show the right location

Is there any solution? Can the IP lookup tool be changed?

Thanks,

Toni

[Marc]

Before we continue here, is the wrong IP address showin, or just that the information provided with it you believe to be incorrect?

[Toni Font]

Show the address IP correct, but the information provided is incorrect.

[Marc]

Our IP lookup will provide information based on a free IP geolocation database (maxminds free one in this case), as with many other services. There are some services which will give closer locations such as the one you have used there, however these are no integrations with those that we provide at present. Ours will give only an approximate location based on free databases

[Toni Font]

Do you know exactly which BBDD uses? Bugs can be reported on this page. https://www.maxmind.com/en/geoip-demo

Although, on this page the IP information, which we are talking about, is correct.

[Marc]

Im not sure what you are referring to with bbdd

Maxmind of course do not use their free database. They use their paid one

[Toni Font]

Thank you very much Marc.

Sorry, BBDD means database, abbreviation in my language, the habit...

Ok, so there is no solution, I imagined that Maxmind would have a bug reporting service even if it is the free database.

Thanks for your help.