Free Trial Forum - Support Requests

[Como]

1. Is the Support Requests system suitable (or readily adaptable) to use as a ticket system for members on a non-eCommerce site?

2. When I attempt to set which staff can view complaints, there is only the option to select Admins. I cannot locate any way to add other groups.

Thanks.

[Charles]

We are actually going to be removing the support system in a future release. As an alternative, you could use third party systems via APIs, normal email, PM system, or even create a forum where only the original poster and your staff can see posts. There are lots of ways to communicate in private to your members 🙂 

When you say view complains, are you referring to the report center? You would also be able to select moderators too if they have permission to manage reports.

[Como]

Thank you for the reply, Charles.

I am just exploring the various systems right now. I've already set up a forum in the way you suggested. But a full-blown ticket system would suit our purposes - it is disappointing that you are deprecating it (I have just read the announcement about it).

PMs are not a good way to handle complaints and the like. And using a forum is far from ideal too. And we will not be using third-party system (for what will be low usage). I suppose the forum option it will have to be.

Thanks anyway.