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Notifications no longer sent since migration from self-hosted to Cloud


Go to solution Solved by Marc,

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Posted

I just found over 500 notification emails in my Email Error Log, all from the past 2 days when Invision migrated my community to the Cloud. All of them read: 

Error:  php_network_getaddresses: getaddrinfo failed: Name or service not known

I checked my email settings and noticed that the Mail Delivery Method was still on SMTP with the old settings from my self-host SMTP info. I switched it to: Invision Community in the Cloud Uses Invision Community servers to send emails. - It sent me a test email which I received as expected.

Then I went to the Email Error Log and started clicking the "Resend Email" button on a few of the emails, including one that was addressed to me. The emails appear to be sent successfully, however I never received the one that was addressed to me? I tried to resend another one that was addressed to me, never received it either. No emails in my spam box either. 

  • Solution
Posted

If you are resending items which have another method, those would not resend. The issue is you were previously using your own mailing method of PHP mail on your own server by the look of it. SO yes, switching to cloud email would resolve that going forward.

Posted

Wait, is there a way for me to use my Google email SMTP settings to resend these emails? 

In other words, now that I'm in the Cloud, can I still use any of the 3 provided Mail Delivery Methods?

Could contain: Page, Text, File, Webpage

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