Language Pack Issue

[SBCommunity]

For some reason, I noticed the system flagged our only default English pack on the Languages page in the ACP as “Customized”, despite the fact we never customized anything on it as far as I recall. When I tried to create a new default language using the “Create New” button, it strangely came out as Spanish (also flagged as customized) which I assume shouldn’t be happening. This seems to indicate something is wrong with our language files and I was wondering if there's an issue here or not, so I'm asking here first before doing anything else.

[Jim M]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you.