The "does not require validation" error message

[Lisa Lightner]

I have users getting the error message: Sorry! Your account does not require validation.

 

I have verified with them that they are not accessing the forums from a validation email. I've searched the forums, tried what is otherwise posted.

[Marc]

We would need to know who these members are, and we can then get them looked into for you

[Lisa Lightner]

Ok, ticket submitted.

Nevermind, my support ticket was bounced back. The user's address is ************

[Marc]

I have created a ticket on this for you, so we can take a look at what is happening