Password reset not sending link

[Tom Green1]

Hi,

I am a new customer on the beginner plan.

I have been having loads of trouble with the passwords.

Currently I am locked out as a user and locked out of the ACP.

The ACP does not have a password reset link.

The frontend does. Yesterday I entered the correct email and it sent the password reset link, but I couldn't get it to work.

Now when I use the password reset link it does not send the email.

So totally locked out.

I have emailed support but this seems to take a day to reply, so thought I would post here and see if anybody working at Invision can help a bit faster - I have already purchased a theme and keen to get moving asap.

Thanks in advance.

 

[Tom Green1]

To clarify - I am locked out of:

/login

/admin

Forum is not visible as it is set to only show to admins.

So just sitting here like a plum waiting for some support.

[Tom Green1]

So when totally locked out of the system there is no support I can contact in real time?

This is terrible optics the day after signing up.

[Marc]

Sorry to see you are having issues here. Support can be up to 72 hours, although we are never anywhere near that amount of time. Usually you will be answered very quickly, however during times of the change over of staff, a few hours would not be unusual. 

I have now sent you a password reset from your site. Note you changed your email address on that login, so you would need to check the new email address for that password reset email

[Tom Green1]

Thanks Marc, replied on email.

[Marc]

No problem. I will pick up on that now for you

[Tom Green1]

17 hours ago, Marc Stridgen said:

No problem. I will pick up on that now for you

Thanks for your help Marc.

[Marc]

On 9/17/2022 at 4:10 AM, Tom Green1 said:

Thanks for your help Marc.

No problem at all, Tom