Tom Green1 Posted September 16, 2022 Share Posted September 16, 2022 Hi, I am a new customer on the beginner plan. I have been having loads of trouble with the passwords. Currently I am locked out as a user and locked out of the ACP. The ACP does not have a password reset link. The frontend does. Yesterday I entered the correct email and it sent the password reset link, but I couldn't get it to work. Now when I use the password reset link it does not send the email. So totally locked out. I have emailed support but this seems to take a day to reply, so thought I would post here and see if anybody working at Invision can help a bit faster - I have already purchased a theme and keen to get moving asap. Thanks in advance. Link to comment Share on other sites More sharing options...
Tom Green1 Posted September 16, 2022 Author Share Posted September 16, 2022 To clarify - I am locked out of: /login /admin Forum is not visible as it is set to only show to admins. So just sitting here like a plum waiting for some support. Link to comment Share on other sites More sharing options...
Tom Green1 Posted September 16, 2022 Author Share Posted September 16, 2022 So when totally locked out of the system there is no support I can contact in real time? This is terrible optics the day after signing up. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 16, 2022 Share Posted September 16, 2022 Sorry to see you are having issues here. Support can be up to 72 hours, although we are never anywhere near that amount of time. Usually you will be answered very quickly, however during times of the change over of staff, a few hours would not be unusual. I have now sent you a password reset from your site. Note you changed your email address on that login, so you would need to check the new email address for that password reset email Link to comment Share on other sites More sharing options...
Tom Green1 Posted September 16, 2022 Author Share Posted September 16, 2022 Thanks Marc, replied on email. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted September 16, 2022 Solution Share Posted September 16, 2022 No problem. I will pick up on that now for you Tom Green1 1 Link to comment Share on other sites More sharing options...
Tom Green1 Posted September 17, 2022 Author Share Posted September 17, 2022 17 hours ago, Marc Stridgen said: No problem. I will pick up on that now for you Thanks for your help Marc. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 18, 2022 Share Posted September 18, 2022 On 9/17/2022 at 4:10 AM, Tom Green1 said: Thanks for your help Marc. No problem at all, Tom Tom Green1 1 Link to comment Share on other sites More sharing options...
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