Can't update marketplace theme - says up to date.

[tspeirs]

I've had this issue going back a few versions.

I even just tried buying the theme again, so please refund that,

im using theme "raine". CP always says theme is up to date, it wont let me install the latest version or install a new version.

Please advise.

Thanks.

Tom.

 

 

Edited July 11, 2022 by tspeirs

[Marc]

I have created a ticket for you on this for our marketplace team. Someone will be in contact as soon as possible.

[tspeirs]

I appreciate it. im not worried about the refund too much but want to get the issue resolved. I think it is a support issue rather than an issue with the theme itself.

The theme gets regular updates including to 7.4. The version numbers get updated. Its just the cp is telling me its up to date. I cant install a new version either to test or customize.

Not a support issue?

[Marc]

It should indeed be showing if the version number has changed in the theme itself. My colleagues will be able to confirm that once they have taken a look 

[tspeirs]

Okay, thanks. Ill check back later.