tspeirs Posted July 11, 2022 Posted July 11, 2022 (edited) I've had this issue going back a few versions. I even just tried buying the theme again, so please refund that, im using theme "raine". CP always says theme is up to date, it wont let me install the latest version or install a new version. Please advise. Thanks. Tom. Edited July 11, 2022 by tspeirs
Marc Posted July 11, 2022 Posted July 11, 2022 I have created a ticket for you on this for our marketplace team. Someone will be in contact as soon as possible.
tspeirs Posted July 11, 2022 Author Posted July 11, 2022 I appreciate it. im not worried about the refund too much but want to get the issue resolved. I think it is a support issue rather than an issue with the theme itself. The theme gets regular updates including to 7.4. The version numbers get updated. Its just the cp is telling me its up to date. I cant install a new version either to test or customize. Not a support issue?
Marc Posted July 11, 2022 Posted July 11, 2022 It should indeed be showing if the version number has changed in the theme itself. My colleagues will be able to confirm that once they have taken a look
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