Grouppromotions for banned users

[gintonix]

Hello,

I have a problem with the group promotions, if I create a rule which should push banned users to a group Banned and I create a rule which should push Unbanned users from the group Banned to Member, but it creates a loop.

Rule #1: Filters users who are "Banned" and are in the "Member" group and pushes them to the "Banned" group.

Rule#2: Filters users who are "not banned" and are in the group " Banned" and pushes them back to the group "Member".

 

What am I doing wrong here?

[Marc]

From what you have said there, you are doing nothing wrong. I would need an example of a member you believe is looping there for me to advise

[gintonix]

I have created a test member account which is in group "Member"

When i manually move the user back to Member, the Banned rule moves back the user to "Banned" Group, but the user doesnt have "Banned"-Flag. This also not work 😞

 

[gintonix]

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[gintonix]

3 minutes ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Done

[Marc]

I have created a ticket on this for you so it can be looked into further