gintonix Posted May 31, 2022 Share Posted May 31, 2022 Hello, I have a problem with the group promotions, if I create a rule which should push banned users to a group Banned and I create a rule which should push Unbanned users from the group Banned to Member, but it creates a loop. Rule #1: Filters users who are "Banned" and are in the "Member" group and pushes them to the "Banned" group. Rule#2: Filters users who are "not banned" and are in the group " Banned" and pushes them back to the group "Member". What am I doing wrong here? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2022 Share Posted May 31, 2022 From what you have said there, you are doing nothing wrong. I would need an example of a member you believe is looping there for me to advise Link to comment Share on other sites More sharing options...
gintonix Posted May 31, 2022 Author Share Posted May 31, 2022 I have created a test member account which is in group "Member" When i manually move the user back to Member, the Banned rule moves back the user to "Banned" Group, but the user doesnt have "Banned"-Flag. This also not work 😞 Link to comment Share on other sites More sharing options...
gintonix Posted May 31, 2022 Author Share Posted May 31, 2022 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2022 Share Posted May 31, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
gintonix Posted May 31, 2022 Author Share Posted May 31, 2022 3 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Done Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2022 Share Posted May 31, 2022 I have created a ticket on this for you so it can be looked into further gintonix 1 Link to comment Share on other sites More sharing options...
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