Duplicate image uploaded on paste

[Clover13]

Member on my site reported this today.  When I try it on iMac + Chrome, it only uploads one image. 

Might be something specific to his setup:

Chrome on Linux: Version 100.0.4896.127 (Official Build) (64-bit)

[Jim M]

This seems to come up every now and again where the user in question is using a third party clipboard manager or some third party add-on in the browser which is causing this. You will want to contact them and have them try again with these items disabled.

[Clover13]

Thanks @Jim M, I'll follow up with the member and see what they are using to clip/copy and paste.

[Clover13]

Another member said they are also seeing it, also in Incognito mode with no extensions/add-ons and multiple browsers.  Doesn't seem like either is running any clipboard manager or add-on, just using what's default with RHEL and MacOS.

Has the issue:

• macOS 12.3.1 on Safari 15.4.
• Chrome on Linux: Version 100.0.4896.127 (Official Build) (64-bit)
• Firefox on Linux: Version 100.0.4896.127 (Official Build) (64-bit)

 

Their input on what they are doing:

• I'm just using whatever image capture software RHEL uses out of box (Red Hat Enterprise Linux 8.5). 

  I press "Control-Shift-PrintScreen", then drag a box over the part of the screen I want to capture. It takes a snapshot of that portion of the screen I highlight and puts it on the clipboard. At that point, I have an image in my clipboard that I can "control-v" (paste) to in here (I can paste the image anywhere that will take an image - like LibreOffice, too).

• Clipboard.  Copied the file by selecting it in the OS and using the Copy command.  Then pasted it into the window using Ctrl-V.

  Normally I drag and drop from the OS into the browser, so this behavior is atypical for me.

[Jim M]

Are they by chance hitting ctrl+v twice? In my experience, with large images, it takes a hot second for it to start uploading so just want to make sure they're not accidentally hitting it twice.

[Clover13]

59 minutes ago, Jim M said:

Are they by chance hitting ctrl+v twice? In my experience, with large images, it takes a hot second for it to start uploading so just want to make sure they're not accidentally hitting it twice.

Confirmed, only one time.

[Jim M]

Thank you for confirming these. I have assigned this to a developer to follow up with to see what may be happening here or comment with any more questions. Someone will be with you as soon as they can.

[JuanP]

I have multiple users experiencing the same issue - looking forward to hearing about a fix. Thanks

[Teddy Rogers]

Duplicate images is happening for me and has been reported to me by other members. I am not using a clipboard manager. It seems to be a widespread problem if you check through these forums.

Is there a suggested fix for this?

Ted.

[Marc]

Please could anyone experiencing this let us know the browser, version, and any plugins being used on that browser?

At present there is no suggested fix, as we cannot reproduce the issue

[Clover13]

3 hours ago, Marc Stridgen said:

Please could anyone experiencing this let us know the browser, version, and any plugins being used on that browser?

At present there is no suggested fix, as we cannot reproduce the issue

I included the browser, OS, etc in my reply above

https://invisioncommunity.com/forums/topic/467240-duplicate-image-uploaded-on-paste/?do=findComment&comment=2891843

[Marc]

1 minute ago, Clover13 said:

I included the browser, OS, etc in my reply above

https://invisioncommunity.com/forums/topic/467240-duplicate-image-uploaded-on-paste/?do=findComment&comment=2891843

I hadnt missed it, dont worry. I'm trying to get as many as possible to see if we can pinpoint where the issue is. Also please ensure you include any and all extensions/plugins that may be running on those browsers. (I realise one of them said they hadnt)

[Teddy Rogers]

One of my members who recently posted this have stated they are using Dito & Snipaste. I will have to wait for a reply to give me any other requested information...

Ted.

Edited June 2, 2022 by Teddy Rogers

[Marc]

7 hours ago, Teddy Rogers said:

One of my members who recently posted this have stated they are using Dito & Snipaste. I will have to wait for a reply to give me any other requested information...

Ted.

Thank you for that information. 

[Teddy Rogers]

@Marc Stridgen Follow up to my previous post...

Quote

I have just re-tested this bug with both Firefox [101.0 (64-bit)] & Edge [Version 102.0.1245.33 (Official build) (64-bit)], this bug occurred in both of them. Ah, I also disabled all extensions of browsers and terminated all clipboard manager apps before testing. I think this bug is easy to reproduce in other PCs. I tested as I said above in my laptop at home and another PC in my company, and it is the same result, occurred.

Ted.

[Marc]

Unfortunately it seems not so easy to reproduce, as none of us have been able to reproduce in any way. This is why we need more information from as many people as possible.

[Matt]

If you hold down CMD + V for a few seconds, you'll get multiple pastes. Do you think this is the issue you're seeing?

[Clover13]

1 hour ago, Matt said:

If you hold down CMD + V for a few seconds, you'll get multiple pastes. Do you think this is the issue you're seeing?

For my members, that is not the case.  It is a confirmed single CTRL+V command resulting in multiple uploads.

[Gabriel Torres]

This is the same issue being discussed here: 

 

[Matt]

A fix is in review and should make it for the June release.