I accidentally deleted the file section from my download category

[henryguiceo]

I accidentally deleted the file section from my download category, How can I restore all the files I uploaded, by accident I just deleted the file

I created a new one but now my download file section is empty!

[Hatsu]

Restore the latest backup. If you don't know how to do this contact your host. If they're physically deleted, they're gone. You have to rely on a backup.

[henryguiceo]

How do I restore backup in admin cp?

[henryguiceo]

here?

here?

[teraßyte]

No, you can't restore backups from the ACP or the attachments page in your screenshot. You need to contact your hosting about it. Looking at your screenshot you're hosted by IPS though, so they should already have all the info they need (as long as a backup before it happened is available).

[henryguiceo]

IPS? HOW Can I contact them?

[teraßyte]

This is their forum so they'll probably get in contact with you through a ticket about it once they see the replies to this topic. That said it's a weekend so you probably won't hear from them until Monday... 🙄

[Randy Calvert]

In addition, if a backup can be restored it will mean you lose everything done since that backup. Meaning any activity done since that backup point will be gone. 

[teraßyte]

Indeed. I meant to mention it but forgot. It would probably be a good idea to put the board offline temporarily so you don't lose any content posted until the backup is restored.

[henryguiceo]

thanks~

[Jim M]

Please be advised we have replied to your ticket with next steps.

Anyone on our platform in the future who needs a restore, all you need to do is submit a ticket and we will assist you further.

[henryguiceo]

how do I submit  a ticket, I contact the technical support and nobody is replying

[Adriano Faria]

7 minutes ago, henryguiceo said:

how do I submit  a ticket, I contact the technical support and nobody is replying

Support is slow and limited in the weekends. 

[Marc]

3 hours ago, henryguiceo said:

how do I submit  a ticket, I contact the technical support and nobody is replying

Please note that, as mentioned, responses are reduced over a weekend period. In addition, restoring of backups can take some time to process.  Someone will be in contact as soon as possible.

[henryguiceo]

now is already Monday night, I send email and nobody replied, remember the working hours is 9-5pm; but I am still being ignored, disappointed😐

I will not ask for more; just want to restore my system, but yet nobody is giving me any update.....

 

21 hours ago, Marc Stridgen said:

Please note that, as mentioned, responses are reduced over a weekend period. In addition, restoring of backups can take some time to process.  Someone will be in contact as soon as possible.

 

[Marc]

I'm a little confused by your response there, as I responded only a few minutes after the response above, and did let you know that this will take a few days to process. We are unable to give more of an update than that at this point. I realise that is not what you were expecting, but to say there has been no update and you are being ignored is incorrect there.

[Jordan Miller]

16 hours ago, henryguiceo said:

now is already Monday night, I send email and nobody replied, remember the working hours is 9-5pm; but I am still being ignored, disappointed😐

I will not ask for more; just want to restore my system, but yet nobody is giving me any update.....

Hey there! I I know how important your community being online and functioning is. I see Marc mentioned your item is in our management queue for processing which may take a few days. Is there anything I can help you with in the mean time? 

[henryguiceo]

For the restore, can I get my files to restore to the latest version? I mean the latest time the files exist before the file was deleted, so everything will be the latest file, thanks!

[Marc]

Our management team will go through that with you. Note you will lose anything that is done after the restore of course. 

[Jordan Miller]

14 hours ago, henryguiceo said:

For the restore, can I get my files to restore to the latest version? I mean the latest time the files exist before the file was deleted, so everything will be the latest file, thanks!

 

11 hours ago, Marc Stridgen said:

Our management team will go through that with you. Note you will lose anything that is done after the restore of course. 

Yea just as Marc mentioned, anything you've done in the time since will be lost. Sit tight... we got you!

[Marc]

I see this has now been done for you. Please let us know if you require any further assistance.