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I accidentally deleted the file section from my download category, How can I restore all the files I uploaded, by accident I just deleted the file

I created a new one but now my download file section is empty!

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Could contain: Electronics, Screen, Monitor, Display, Computer, Desktop

Solved by Marc

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Restore the latest backup. If you don't know how to do this contact your host. If they're physically deleted, they're gone. You have to rely on a backup.

  • Author

How do I restore backup in admin cp?

  • Author

here?

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here?

Could contain: Text

  • Community Expert

No, you can't restore backups from the ACP or the attachments page in your screenshot. You need to contact your hosting about it. Looking at your screenshot you're hosted by IPS though, so they should already have all the info they need (as long as a backup before it happened is available).

  • Author

IPS? HOW Can I contact them?

  • Community Expert

This is their forum so they'll probably get in contact with you through a ticket about it once they see the replies to this topic. That said it's a weekend so you probably won't hear from them until Monday... 🙄

In addition, if a backup can be restored it will mean you lose everything done since that backup. Meaning any activity done since that backup point will be gone. 

  • Community Expert

Indeed. I meant to mention it but forgot. It would probably be a good idea to put the board offline temporarily so you don't lose any content posted until the backup is restored.

  • Author

thanks~

  • Community Expert

Please be advised we have replied to your ticket with next steps.

Anyone on our platform in the future who needs a restore, all you need to do is submit a ticket and we will assist you further.

  • Author

how do I submit  a ticket, I contact the technical support and nobody is replying

 

how do I submit  a ticket, I contact the technical support and nobody is replying

Support is slow and limited in the weekends. 

  • Community Expert
 

how do I submit  a ticket, I contact the technical support and nobody is replying

Please note that, as mentioned, responses are reduced over a weekend period. In addition, restoring of backups can take some time to process.  Someone will be in contact as soon as possible.

  • Author

now is already Monday night, I send email and nobody replied, remember the working hours is 9-5pm; but I am still being ignored, disappointed😐

I will not ask for more; just want to restore my system, but yet nobody is giving me any update.....

 

 

Please note that, as mentioned, responses are reduced over a weekend period. In addition, restoring of backups can take some time to process.  Someone will be in contact as soon as possible.

 

  • Community Expert

I'm a little confused by your response there, as I responded only a few minutes after the response above, and did let you know that this will take a few days to process. We are unable to give more of an update than that at this point. I realise that is not what you were expecting, but to say there has been no update and you are being ignored is incorrect there.

 

now is already Monday night, I send email and nobody replied, remember the working hours is 9-5pm; but I am still being ignored, disappointed😐

I will not ask for more; just want to restore my system, but yet nobody is giving me any update.....

Hey there! I I know how important your community being online and functioning is. I see Marc mentioned your item is in our management queue for processing which may take a few days. Is there anything I can help you with in the mean time? 

  • Author

For the restore, can I get my files to restore to the latest version? I mean the latest time the files exist before the file was deleted, so everything will be the latest file, thanks!

  • Community Expert

Our management team will go through that with you. Note you will lose anything that is done after the restore of course. 

 

For the restore, can I get my files to restore to the latest version? I mean the latest time the files exist before the file was deleted, so everything will be the latest file, thanks!

 

 

Our management team will go through that with you. Note you will lose anything that is done after the restore of course. 


Yea just as Marc mentioned, anything you've done in the time since will be lost. Sit tight... we got you!

  • Community Expert
  • Solution

I see this has now been done for you. Please let us know if you require any further assistance. 

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