Bulk mail is not sent

[CHJ]

Hi there, 

i'm trying to sent a bulk mail for a while but it didn't work..

There are also no backround processes..

 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[CHJ]

Hello Marc, 

I checked the access details. Can you try it again? 

[Marc]

I can indeed. Taking a look there, the first thing you should do is update your site to the latest release. However the issue in your case is your email provider. You are getting the following returned

{"message":[{"message":"The provided authorization grant is invalid, expired, or revoked","field":null,"help":null}]}

You can see this in your email error logs

[CHJ]

Hey Marc, 

so I have to contact my mail provider to fix the problem, right? 

[Marc]

Yes, that would be correct

[CHJ]

@Marc Stridgen I contacted my mail provider and added / changed some information but I still can not send the bulk mail. Can you check it again for me?

[Marc]

This is actually something you can check yourself there. If you go to System>Settings>Email Settings, you will see an 'Email Error Logs' button in the top right