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Manual action required error on upgrade


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Posted

I updated my test environment to 4.6.11 last week with no issues, but when trying that now in my production environment, I get the "Manual action Required" error message on step 2.  I've done a search and it looks like you typically need to fix this on the backend when it occurs.  Is that the case here?

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Thanks,

John

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Posted

Hi John,

This can occur for a variety of reasons. We generally suggest taking the long route of downloading the files, uploading them via FTP and running the /admin/upgrade/ upgrader.

Posted

Thanks Matt.  I've seen mentions of that but those responses for when the error was thrown in step 4. In September someone else also reported this issue on Step 2 (initial authentication step) and you did something on the backend to address. 

Will you please confirm that's not the case here before I invest the time to do this manually?  It seems odd that this worked last week on the test environment which is on the same server.

Thanks,

John

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