Frederick Gams Posted February 15, 2022 Share Posted February 15, 2022 Hello, We need to change the domain name of our software. What is the process for this without data loss? Thanks Link to comment Share on other sites More sharing options...
Jim M Posted February 15, 2022 Share Posted February 15, 2022 You will need to move your installation prior to resetting your license URL. You can see the process here in this Guide: Frederick Gams 1 Link to comment Share on other sites More sharing options...
Frederick Gams Posted February 15, 2022 Author Share Posted February 15, 2022 So after moving everything and resetting the license, I can't login to get into the adminCP. DNS , database and file permissions, etc are correct. Its just a blank page when I got to the new url. Link to comment Share on other sites More sharing options...
Jim M Posted February 15, 2022 Share Posted February 15, 2022 7 minutes ago, Frederick Gams said: So after moving everything and resetting the license, I can't login to get into the adminCP. DNS , database and file permissions, etc are correct. Its just a blank page when I got to the new url. Is this the same server and location? If not, you'll want to check if you have everything required installed at: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ If you were running Redis, you may wish to disable that to see if any changes disrupted it's connection by temporarily renaming your constants.php. Other than those items, I would suggest obtaining the sever error log entry for this issue. It will help outline next items to check. Link to comment Share on other sites More sharing options...
Frederick Gams Posted February 16, 2022 Author Share Posted February 16, 2022 You were right, I had some missing php modules. Now I can't change the license key. There was an error communicating with the license server: https://remoteservices.invisionpower.com/license/XXXX-XXXX-XXXX-XXXX-XXXX/?version=106154&url=http://website.com/ . Please try again later or contact technical support for assistance. and no images are being served. Link to comment Share on other sites More sharing options...
Solution Jim M Posted February 16, 2022 Solution Share Posted February 16, 2022 Please check that your server can reach remoteservices.invisionpower.com . 36 minutes ago, Frederick Gams said: and no images are being served. Check that the URL to the images are correct. If so, you may need to do a cache clear in ACP -> Support -> Clear System Cache. Frederick Gams 1 Link to comment Share on other sites More sharing options...
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