Before you can change the URL, you must first remove the existing installation

[Frederick Gams]

Hello,

We need to change the domain name of our software. What is the process for this without data loss?

Thanks

[Jim M]

You will need to move your installation prior to resetting your license URL. You can see the process here in this Guide: 

 

[Frederick Gams]

So after moving everything and resetting the license, I can't login to get into the adminCP. DNS , database and file permissions, etc are correct.

Its just a blank page when I got to the new url.

 

[Jim M]

7 minutes ago, Frederick Gams said:

So after moving everything and resetting the license, I can't login to get into the adminCP. DNS , database and file permissions, etc are correct.

Its just a blank page when I got to the new url.

 

Is this the same server and location? If not, you'll want to check if you have everything required installed at: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/

 

 

If you were running Redis, you may wish to disable that to see if any changes disrupted it's connection by temporarily renaming your constants.php.

Other than those items, I would suggest obtaining the sever error log entry for this issue. It will help outline next items to check.

 

[Frederick Gams]

You were right, I had some missing php modules.

Now I can't change the license key.

There was an error communicating with the license server: https://remoteservices.invisionpower.com/license/XXXX-XXXX-XXXX-XXXX-XXXX/?version=106154&url=http://website.com/ . Please try again later or contact technical support for assistance.

 

and no images are being served.

 

[Jim M]

Please check that your server can reach remoteservices.invisionpower.com .

36 minutes ago, Frederick Gams said:

and no images are being served.

Check that the URL to the images are correct. If so, you may need to do a cache clear in ACP -> Support -> Clear System Cache.