Adam Goodrich Posted January 30, 2022 Posted January 30, 2022 I have a concerning issue... Our subscribers, who then churn, are not being demoted, and therefore still have full access to the benefits of the site. As far as i can tell, the system should revert them automatically. Can you please advise what I need to look into in order to fix this. Thanks, Adam.
Adam Goodrich Posted January 31, 2022 Author Posted January 31, 2022 (edited) Following on from this, I am starting to see these customers kick over to inactive. Naturally while I dislike churn, I am actually really pleased to see this happen. So I think I would change my original question to, with the subscriptions system: How many grace days do people get after their subscription expires ? When are subscriptions renewed ? Is it 30 days afterwards, or does it happen at the end of the calendar month? Edited January 31, 2022 by Adam Goodrich
Marc Posted January 31, 2022 Posted January 31, 2022 The answer to these quetsions depends on what you have set up. If you take a look at your settings in Commerce->Subscriptions->Subscription Plans, then click on the settings button in the top right, it will show your grace perious there. The renewal period depends what you set up on that renewal
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