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Subscriber status not reverting at end of subscription


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I have a concerning issue... 

Our subscribers, who then churn, are not being demoted, and therefore still have full access to the benefits of the site.

image.png.4e979b05fedb1f038c14c48de54e3296.png

As far as i can tell, the system should revert them automatically.

image.png.3b939460ba165fc738419146b20e549d.png

Can you please advise what I need to look into in order to fix this.

Thanks,

Adam.

 

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Following on from this, I am starting to see these customers kick over to inactive.

Naturally while I dislike churn, I am actually really pleased to see this happen.

So I think I would change my original question to, with the subscriptions system:

  • How many grace days do people get after their subscription expires ?
  • When are subscriptions renewed ? Is it 30 days afterwards, or does it happen at the end of the calendar month?
Edited by Adam Goodrich
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