Ads not working?

[dutchsnowden]

I did a test ad and it does not get shown anywhere. Do I miss some settings?

plain simple H1 html text just for testing purposes.

Shows to admin only (yes, I am admin) dates are good.

It is enabled, it shows in the list just ok, but the ad itself not showing ANYWHERE.

What am I missing here?

 

I cannot even find in the HTML page that text anywhere. 

In support page it shows two ads, but still nothing get displayed.

[dutchsnowden]

Found the cause, it does not work for Admin group. If I select Guest, it works just fine. Are there some settings group settings I am missing preventing it to be shown to Admin group?

[dutchsnowden]

What can I check to make it work for any group selected including Admin?

[dutchsnowden]

So even worse. Logged in with different member of Admin group, and it works. Basically so far I can assume now, I am the only user for which this ads are not working. (no, I do not use an ad blocker or something else).

[dutchsnowden]

So after more digging, found out that it is shown for my user if I check ad for the secondary group. So it is shown ONLY for secondary group. Not for primary group. 

Is this by design or a bug?

[Marc]

Please let me know who you are logged in as, and I can then take a look. Note, if you do not select a group in which you have, then the ad will not show. 

[dutchsnowden]

I am trying this as user "Romulus" but now I activated the ad for the secondary group too. If it is active for Admin only, it does not show.

Sure you can take a look.

Primary group: Admin
Secondary group: BMW Club

 

7 minutes ago, Marc Stridgen said:

Please let me know who you are logged in as, and I can then take a look. Note, if you do not select a group in which you have, then the ad will not show. 

I did select a group I am into. Admin, my primary group. But probably because I do have a secondary group, it does not show only if I activate ad for secondary group too. Make sense?

Shown: ad set for secondary group
Not shown: ad set for primary group (and it should be shown)

 

[Marc]

Could you please confirm its currently in the state you cannot see it. If not, please place it in that state so I can see the issue

[dutchsnowden]

Should I give you my own login or try to replicate the issue for the user I gave you in Invision Support Area?

Ok. so I replicated the issue for the user whose credentials you have in Support Area.

User main group is Admin. Secondary group is BMW Club. Ad is set to be SHOWN to Admin group and NOT shown to BMW Club group.

result: ad is NOT shown for this user as it should. Unless it is set to be shown for secondary group too.

 

[Marc]

This is because "BMW Club" is not added there. The way it works is if 'any' group in there that is not selected is a group that user has, they will not see the add. This is so that you can create groups you can add to people to exclude ads showing

[dutchsnowden]

So you saying that in order to be shown the ad should be active for both primary AND secondary groups, right?

 

[Marc]

Yes, thats correct. By adding "BMW Club" as a secondary group to your account, you are saying "Dont show me those ads" as that is a group not selected

[dutchsnowden]

ok. so SHOW AD changed behavior from ANY/OR to AND for groups. Good to know. Somehow make sense.