Domain Change

[AJFO]

I'm trying to figure out how to get our domain changed. I've sent three support tickets over the past several weeks, but I haven't received any confirmations or follow up. I'm wondering if there is a problem with support tickets or if there is another way I can go about doing this. Any guidance? Thanks!

[Marc]

You need to check your spam email there, as we responded to all 4 tickets there, on 12th, 14th, 15th, and 27th October. We have sent responses with the CNAME entries you will need to add to your email address on file

[AJFO]

I've checked Spam, our inbox... I can't find it anywhere. It's just a gmail account so I can't imagine anything is blocking it. Could we try sending it to a different email address?

[Marc]

7 hours ago, AJFO said:

I've checked Spam, our inbox... I can't find it anywhere. It's just a gmail account so I can't imagine anything is blocking it. Could we try sending it to a different email address?

Your email address on file is not a google email address. You can change your email address on file, or add an alternative contact and send in a ticket from there if you would like to do that?