Stripe does not create customers

[Zennuie]

After the 6.2 update it seems Invision no longer creates customers on Stripe. I love the fixes and improvements that have been happening with Stripe, but it would be cool if the invision team could look into this bug! 

I have blurred all the private information. As you can see no customer is created, yet all the necessary information is passed(see image #2)

[Marc]

Unfortunately your site URL is not showing up on file for me to check this, but please could you confirm the version of our product you are using? We do not have a 6.2 as mentioned, so Im assuming here you are referring to 4.6.2? If so, you need to upgrade your site first of all and test this again, as you are a few versions behind there

[Zennuie]

15 hours ago, Marc Stridgen said:

Unfortunately your site URL is not showing up on file for me to check this, but please could you confirm the version of our product you are using? We do not have a 6.2 as mentioned, so Im assuming here you are referring to 4.6.2? If so, you need to upgrade your site first of all and test this again, as you are a few versions behind there

Hello,

I am on the latest version  4.6.6 but first noticed the problem  4.6.2 or 4.6.3

Also the site URL it won't show up(this bug started a few weeks ago). I have my license key redeemed on my website, but on Invisioncommunity.com the Site URL does not show up in the manage purchase area.

[Marc]

I have created a ticket for you there. Please could you respond with your community URL, along with ensuring you add access details?

[Marc]

@realspezz I see my colleague responded to your ticket there. Just following up to make sure you saw that response?

[Marc]

We are assuming here that this was one of the 3rd party items mentioned by my colleague that was causing this problem. I will mark this solved for this reason, as we havent had a respond from yourself since last Monday. If of course you still have the issue, please let us know.