Unvalidated members do not delete after x days [Bug?]

[MediaDiGi]

I've set up in the Settings panel that all members that do not validate their accounts in 30 days after signup should be removed (check pic)

However, when I look into the validating tab I see a bunch of members with registration dates as old as 4+ months. So I suppose they haven't got removed.

Tell me, please, why this is happening. Is it a bug? A misconfiguration on my end? How I ca fix it?

Thank you!

[Marc]

Could I please confirm you are using the latest release of the platform first of all? If so, please let us know and we may need to get a ticket opened with you to take a look at this

[MediaDiGi]

IPCommunity updated and ticket opened with admin access. Looking forward for a solution.

Thank you,

[Marc]

12 minutes ago, MediaDIGI.com said:

IPCommunity updated and ticket opened with admin access. Looking forward for a solution.

Thank you,

I see your ticket there now, so going to get this looked at for you

[Marc]

On taking a look at your site there, they appear to be members who are awaiting validation by yourself. The pruning is for members who have not validating their account themselves (email validation). Manual validation needs to be approved or rejected by admin

[MediaDiGi]

You are right. Checking their profile details I see this message: "User registered. Spam Defense checked and returned score 4 - account flagged for admin approval."

I've changed my SPAM defense settings like in the attached pic. Any recommendations?

Thank you,

Edited September 15, 2021 by MediaDIGI.com

[Marc]

12 minutes ago, MediaDIGI.com said:

You are right. Checking their profile details I see this message: "User registered. Spam Defense checked and returned score 4 - account flagged for admin approval."

Thank you,

No problem at all.