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usmf Posted July 9, 2021 Posted July 9, 2021 We're having some trouble with spam support requests (using the Commerce Support ticket) coming from certain e-mail addresses. Is there a way to block all messages immediately from certain addresses? Thanks in advance for help!
usmf Posted July 12, 2021 Author Posted July 12, 2021 (edited) EDIT: This did not work. Think I found the answer! AdminCP > Commerce > Support > Settings, then click on "Incoming Email". Scroll down and click "+ Add Filter". Then, fill it out like this (inserting the e-mail address used by the spammer. Edited July 13, 2021 by usmf SeNioR- and Daniel F 2
usmf Posted July 12, 2021 Author Posted July 12, 2021 Sadly, the above did not fix the issue. I've received a whole bunch more from the same address today. If anyone has other suggestions, I'd appreciate it.
usmf Posted July 14, 2021 Author Posted July 14, 2021 Still hoping someone may have some advice here on this issue as the spamming from a certain address in really continuing. Thanks!
Adriano Faria Posted July 14, 2021 Posted July 14, 2021 Support module cannot be used by guests so it's a member? Wouldn't be easier to ban the email address domain?
Nathan Explosion Posted July 14, 2021 Posted July 14, 2021 3 hours ago, Adriano Faria said: Support module cannot be used by guests so it's a member? Wouldn't be easier to ban the email address domain? I don't have Commerce to check this, but does the Contact Us form have an option to send submitted items to Commerce as support requests? They could be coming via that route, if so.
Randy Calvert Posted July 14, 2021 Posted July 14, 2021 On 7/11/2021 at 10:59 PM, usmf said: EDIT: This did not work. Think I found the answer! AdminCP > Commerce > Support > Settings, then click on "Incoming Email". Scroll down and click "+ Add Filter". Then, fill it out like this (inserting the e-mail address used by the spammer. I would suggest opening a support ticket if this did not work. In *theory* this actually should be the solution and it should work. If tickets are still being created despite being set to be ignored, there could potentially be a bug.
usmf Posted July 14, 2021 Author Posted July 14, 2021 28 minutes ago, Randy Calvert said: I would suggest opening a support ticket if this did not work. In *theory* this actually should be the solution and it should work. If tickets are still being created despite being set to be ignored, there could potentially be a bug. Thanks! I was thinking about that, because Guests are allowed to use this -- as it's the only contact method available to non-members -- which means that any member who has issues and gets locked out of their account also has to come in this way.
Adriano Faria Posted July 14, 2021 Posted July 14, 2021 Then the problem is the Contact Us. You should have said that in the first post. This should do the job:
usmf Posted July 14, 2021 Author Posted July 14, 2021 1 minute ago, Adriano Faria said: Then the problem is the Contact Us. You should have said that in the first post. This should do the job: I will look at that, but the problem is in the Commerce support ticket system. I am trying to filter a certain e-mail address, and it's not working. That's the issue here -- the e-mail address filter doesn't work. We have to have a contact us link on the front page that is accessible to anyone (registered user or not), but there should be a filter system in place.
Nathan Explosion Posted July 14, 2021 Posted July 14, 2021 1 minute ago, Adriano Faria said: This should do the job I wouldn't count on that...this handles email sending, not the routing to the Commerce support request (I don't use Commerce) which I believe is an option when Commerce is installed (could be wrong)
usmf Posted July 14, 2021 Author Posted July 14, 2021 Currently, we don't have the option of directing "contact us" messages to an e-mail address. Working on getting that fixed. So, all "contact us" messages have to go through the Commerce support ticket system. There is a filter system apparently in place there, but that's what is not working right now.
Daniel F Posted July 14, 2021 Posted July 14, 2021 Could you please submit a ticket so that we can take a look at this?
usmf Posted July 14, 2021 Author Posted July 14, 2021 16 minutes ago, Daniel F said: Could you please submit a ticket so that we can take a look at this? I have submitted a ticket. Thanks!
usmf Posted July 16, 2021 Author Posted July 16, 2021 Posting the answer on this, just in case someone else has this problem. The response to the support ticket was: The only current spam mitigation we have on the contact form is the CAPTCHA. You can try a different CAPTCHA if you think bots are getting past the current CAPTCHA you're using. So, there is no way to filter e-mail addresses.
TDBF Posted July 18, 2021 Posted July 18, 2021 On 7/16/2021 at 1:25 AM, usmf said: Posting the answer on this, just in case someone else has this problem. The response to the support ticket was: The only current spam mitigation we have on the contact form is the CAPTCHA. You can try a different CAPTCHA if you think bots are getting past the current CAPTCHA you're using. So, there is no way to filter e-mail addresses. Do you have CPanel or something similar where you can create inbound email filters? We have had to do this a few times ourselves, and we just use the email filter in CPanel to bounce/discard any messages which are sent to the email account we use for Commerce.
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