6ichem Posted February 17, 2021 Posted February 17, 2021 (edited) Hi, when canceling a user’s product it says that I can allow the customer to reactivate it. So I did it on a testing customer account but I can’t find any button to reactivate it anywhere, can someone tell me how would the customer be able to reactivate? Edited February 17, 2021 by 6ichem
bfarber Posted February 17, 2021 Posted February 17, 2021 The user goes to Manage Purchases (/clients/purchases/ which is linked under the Store tab by default), manages the purchase, and chooses to reactivate it.
6ichem Posted February 17, 2021 Author Posted February 17, 2021 52 minutes ago, bfarber said: The user goes to Manage Purchases (/clients/purchases/ which is linked under the Store tab by default), manages the purchase, and chooses to reactivate it. There’s no option there I’ve checked
6ichem Posted February 20, 2021 Author Posted February 20, 2021 On 2/18/2021 at 3:42 PM, bfarber said: Is the product renewable or not? Renewable
6ichem Posted February 20, 2021 Author Posted February 20, 2021 On 2/18/2021 at 3:42 PM, bfarber said: Is the product renewable or not? I'm cancelling like this, also I was wondering if the product is cancelled does it pause the expiry date? Like if customer product expires on the 24th and I cancelled it on the 20th. Is it still going to expire on the 24th even if cancelled?
bfarber Posted February 22, 2021 Posted February 22, 2021 If you're not seeing the option to reactivate I would recommend submitting a ticket at this time. Per your screenshot, when you cancel a product you can either "remove renewals" (which will let the product expire on its original expiry date), or you can truly "cancel" it (which cancels the product immediately).
Davyc Posted August 26, 2021 Posted August 26, 2021 I clicked the 'Reactivate' button on a product I want to renew, but nothing happened and the 'Reactivate' button is still showing - any ideas as to what is supposed to happen?
Davyc Posted August 26, 2021 Posted August 26, 2021 Sorted - thanks to @Stuart Silvester for a speedy response - top notch support as always 🙂 Jim M, Marc and Stuart Silvester 2 1
Ramsesx Posted August 27, 2021 Posted August 27, 2021 On 8/26/2021 at 8:26 PM, Davyc said: Sorted - thanks to @Stuart Silvester for a speedy response - top notch support as always 🙂 I have the same issue, a lot of customers with expired subscriptions are not able to renew it. Another issue, in Germany we had a temporary change of the tax from 19% to 16% and later back to 19%. All customers who had taken out a subscription with 16% during the period will now still be charged the amount with 16% instead of 19% when renewing.
Marc Posted August 29, 2021 Posted August 29, 2021 On 8/27/2021 at 11:01 PM, Ramsesx said: I have the same issue, a lot of customers with expired subscriptions are not able to renew it. Another issue, in Germany we had a temporary change of the tax from 19% to 16% and later back to 19%. All customers who had taken out a subscription with 16% during the period will now still be charged the amount with 16% instead of 19% when renewing. This is actually slightly different to this topic, as this was related to their items on invision, whereas you referring to your own site. Given what you have said about your tax issues however, we will need to get in and take a look at that to see whats happening. I have opened up a ticket for you, so we can look into this further
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