[Member] cannot receive messages.

[Pupper Puppet]

Evening y'all!

Got a weird one out of the blue.  For the last couple of days, one of our members isn't able to receive private messages.  Nothing has changed with regard to the forum setup, addons, server ... nothing.  Staff can send her PMs, as that's not a setting members can change, but " cannot receive messages" is displayed on the compose box when another member tries to contact her.

I verified by logging in as the affected member that she hasn't blocked anyone and she does have messages enabled.  She's the only one this happens with, and nobody on the admin side has made any changes to her account.

Any direction y'all can give will be appreciated.  Thanks!

[Joel R]

Has she hit her limit on the number of PMs?  

[Pupper Puppet]

14 hours ago, Joel R said:

Has she hit her limit on the number of PMs?  

Nope.  PMs are unlimited.