sonimik1 Posted January 7, 2019 Share Posted January 7, 2019 Hi, you can help me, the permissions of my folders are wrong and I can not update my applications.I leave captures As those are all, can you help me please leave the correct permissions to be able to update my applications Link to comment Share on other sites More sharing options...
sonimik1 Posted January 7, 2019 Author Share Posted January 7, 2019 You can help me please, it's very important to me.they just have to look at the correct permissions on their FTP Link to comment Share on other sites More sharing options...
Aiwa Posted January 7, 2019 Share Posted January 7, 2019 Permissions may vary by hosting provider. Use the support tool in your ACP, I believe it checks permissions. Also, make sure the SERVER user matches that in your screenshot. If your server is using user 600 instead of 500 to write to those directories, it'll have no permissions. If all else fails, submit a ticket to IPS via your client area. As this is a server issue they may not be able to fix it for you, but they can tell you what permissions are required by the software. You can then take that information to your hosting provider for them to help you. Link to comment Share on other sites More sharing options...
sonimik1 Posted January 7, 2019 Author Share Posted January 7, 2019 but the plugins if I can.it's just with the applications Link to comment Share on other sites More sharing options...
Aiwa Posted January 7, 2019 Share Posted January 7, 2019 Then go up a level. What permissions differences exist between the / applications folder and the / plugins folder? Link to comment Share on other sites More sharing options...
sonimik1 Posted January 7, 2019 Author Share Posted January 7, 2019 In applications all folders in 777 and 644 filesIn plugins all folders in 775 and 644 filesif I put the permissions of applications equal to the ones of plugins when updating I ask for write permissions 777 Link to comment Share on other sites More sharing options...
Aiwa Posted January 7, 2019 Share Posted January 7, 2019 Generally speaking, all folders should be 755, files 644. With some exceptions. I said go up a level, you're still looking INSIDE the folders. What are the permissions for the root folders? applications and plugins? Depending on your server config, parent folder permissions can be inherited. So if your applications folder isn't writeable, non of the subfolders will be, regardless of the permissions you THINK they have set. Link to comment Share on other sites More sharing options...
sonimik1 Posted January 7, 2019 Author Share Posted January 7, 2019 Aiwa, if I pass FTP data can you help me with this?I do not know what else to do. Link to comment Share on other sites More sharing options...
Aiwa Posted January 7, 2019 Share Posted January 7, 2019 I just told you what to check. Post a screenshot of the root IPS directory. Where you see conf_global.php, applications, plugins, system, etc. And their file / folder permissions. Link to comment Share on other sites More sharing options...
sonimik1 Posted January 7, 2019 Author Share Posted January 7, 2019 Ok, I did not understand well Link to comment Share on other sites More sharing options...
Aiwa Posted January 7, 2019 Share Posted January 7, 2019 Permissions look fine. Unless SELinux is on, those screenshots wouldn't tell that, nor what the permissions are set to. You'll need to contact your hosting provider for assistance. FTP access won't cut it here I don't believe. The other option is that the application archives are corrupt. Link to comment Share on other sites More sharing options...
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