help with permissions

[sonimik1]

Hi, you can help me, the permissions of my folders are wrong and I can not update my applications.

I leave captures

 

As those are all, can you help me please leave the correct permissions to be able to update my applications

[sonimik1]

You can help me please, it's very important to me.

they just have to look at the correct permissions on their FTP 

[Aiwa]

Permissions may vary by hosting provider. 

Use the support tool in your ACP, I believe it checks permissions. Also, make sure the SERVER user matches that in your screenshot. If your server is using user 600 instead of 500 to write to those directories, it'll have no permissions. 

If all else fails, submit a ticket to IPS via your client area. As this is a server issue they may not be able to fix it for you, but they can tell you what permissions are required by the software. You can then take that information to your hosting provider for them to help you. 

[sonimik1]

but the plugins if I can.

it's just with the applications

[Aiwa]

Then go up a level. 

What permissions differences exist between the / applications folder and the / plugins folder? 

[sonimik1]

In applications all folders in 777 and 644 files

In plugins all folders in 775 and 644 files

if I put the permissions of applications equal to the ones of plugins when updating I ask for write permissions 777

[Aiwa]

Generally speaking, all folders should be 755, files 644. With some exceptions. 

I said go up a level, you're still looking INSIDE the folders. What are the permissions for the root folders? applications and plugins? 

Depending on your server config, parent folder permissions can be inherited. So if your applications folder isn't writeable, non of the subfolders will be, regardless of the permissions you THINK they have set. 

[sonimik1]

Aiwa, if I pass FTP data can you help me with this?

I do not know what else to do.

[Aiwa]

I just told you what to check. 

Post a screenshot of the root IPS directory. Where you see conf_global.php, applications, plugins, system, etc. And their file / folder permissions. 

[sonimik1]

Ok, I did not understand well

 

[Aiwa]

Permissions look fine. Unless SELinux is on, those screenshots wouldn't tell that, nor what the permissions are set to. 

You'll need to contact your hosting provider for assistance. FTP access won't cut it here I don't believe. 

The other option is that the application archives are corrupt.