Email Notification on Private Message

[TDBF]

Would it be possible that the from email address from a Email Notification, could be the Senders Email address rather than the Board Email address (as it is default).

I have lost count the amount of email replies which I have had from my members, thinking they were replying to the original member email.

[Genestoy]

This has been a constant "issue" for me as well, just received 4 emails today alone that were intended for the receiving member, I have even changed the email wording in bright red saying not to "Reply" to this email or the recipient will not receive it but folks are just so used to hitting the reply in their email client.

[Rhett]

You could set your outgoing email address to noreply@yourdomain.com or edit the email template and remove the content of the message reply. 

Most users would not want to expose their email address to anyone that messages them though.

 

 

[Genestoy]

Rhett,

So, what code would we use to make a "Reply To Sender" button on the email template that would pick up the email address of the actual member/sender?

Thanks

[Rhett]

2 hours ago, Genestoy said:

Rhett,

So, what code would we use to make a "Reply To Sender" button on the email template that would pick up the email address of the actual member/sender?

Thanks

You can't I'm afraid. 

 

[bfarber]

We do not use the PM sender's email address for privacy reasons as already mentioned. Email addresses are not divulged to regular members.

[Joel R]

I think there needs to be a structural change to the email notifications of PM.  Instead of listing the contents of the PM (which makes the user think it's a normal email and not a PM), there needs to be something much more generic: "You've received a PM! Open your message on the website."

 

[Genestoy]

1 minute ago, Joel R said:

I think there needs to be a structural change to the email notifications of PM.  Instead of listing the contents of the PM (which makes the user think it's a normal email and not a PM), there needs to be something much more generic: "You've received a PM! Open your message on the website."

 

I agree! The way it is the members just hit the email clients "Reply" button and we as admins end up with the response that was intended for the recipient. Happens almost daily on my forum that I get these emails.

[Rhett]

17 hours ago, Rhett said:

You could set your outgoing email address to noreply@yourdomain.com or edit the email template and remove the content of the message reply. 

Most users would not want to expose their email address to anyone that messages them though.

 

 

 

 

Just now, Genestoy said:

I agree! The way it is the members just hit the email clients "Reply" button and we as admins end up with the response that was intended for the recipient. Happens almost daily on my forum that I get these emails.

 

4 minutes ago, Joel R said:

I think there needs to be a structural change to the email notifications of PM.  Instead of listing the contents of the PM (which makes the user think it's a normal email and not a PM), there needs to be something much more generic: "You've received a PM! Open your message on the website."

 

 

[Genestoy]

Thanks Rhett,

I forgot you said that so I modified my PM email and seems to be working just fine! They have no choice now but to go to the message.

 

[Rhett]

1 hour ago, Genestoy said:

Thanks Rhett,

I forgot you said that so I modified my PM email and seems to be working just fine! They have no choice now but to go to the message.

 

Beautiful!  ?

 

[Subseven]

On 3/12/2018 at 8:37 PM, Genestoy said:

Thanks Rhett,

I forgot you said that so I modified my PM email and seems to be working just fine! They have no choice now but to go to the message.

 

Care to share exactly what you put in there?

[Genestoy]

Here you go--

ACP > Customization > Appearance> Emails>

Find and edit the following in the list:

"New private message notification"

Delete the whole HTML code and replace with the code below–

{$email->language->addToStack("messenger_notify_title", FALSE, array( 'sprintf' => array( $message->author()->name ) ) )}
<br /><br />

<a href='{$message->url()}' style="color: #ffffff; font-family: 'Helvetica Neue', helvetica, sans-serif; text-decoration: none; font-size: 12px; background: {setting="email_color"}; line-height: 32px; padding: 0 10px; display: inline-block; border-radius: 3px;">{$email->language->addToStack("messenger_inline_button", FALSE)}</a>

<br /><br />
<font color='#FF2F2F'><b>TO READ YOUR MESSAGE CLICK THE "READ FULL MESSAGE" BUTTON
  </b></font>

<br />
<br />
<em style='color: #8c8c8c'>{setting="board_name"}</em>

<br />
<br />
<hr style='height: 0px; border-top: 1px solid #f0f0f0;' />

For the plain text

Delete all the existing code and replace with the code below--

TO READ YOUR MESSAGE PLEASE CLICK THE LINK BELOW.

{$email->language->addToStack("messenger_notify_title", FALSE, array( 'sprintf' => array( $message->author()->name ) ) )}

{$email->language->addToStack("email_url_to_message", FALSE)}: {$message->url()}

 

[Genestoy]

Just wanted to give an update after changing the PM email - I have not had a single "erroneous" email in over 30 days now so the PM email now works as intended as the members now have to visit their messenger to read their message and respond from there.

[Fosters]

You could also just use following application if you don't want to change the templates ?

 

[KT Walrus]

I think you should have a very visible 'Reply to Sender' button in the emails notifying of a private message. This button would simply link to viewing the message in the Messenger with the cursor focus possibly set to the 'Reply to this conversation...' form at the bottom of the message (or just jump the browser down to this reply area so the 'Reply to this conversation...' is clearly visible on the page).

[Genestoy]

Since I changed my email above I have not had a single email sent to me (admin) in 3 months now and I was getting them almost daily before the change.