Faelwen Posted October 7, 2016 Share Posted October 7, 2016 I am using the 5 member (free) version of IPS chat on my site and I have noticed a bug with it that I cannot figure out or fix. Namely, I can only see my text when I type in the chatroom, but not anyone else's that is typing. This happens in both main and private chat tabs/windows, and ONLY when the application is set to open inside the forum community. When I set it to open in a new window, this problem no longer exists and I am able to view everyone's posts just fine. What could be causing this and how can I fix it? Link to comment Share on other sites More sharing options...
AndyF Posted October 7, 2016 Share Posted October 7, 2016 First check I'd say is ensure its not a theme related concern. To do this, if you're using a custom theme, temporarily switch to the default one and try it on that. Does it still have this issue with the default ? Link to comment Share on other sites More sharing options...
Faelwen Posted October 7, 2016 Author Share Posted October 7, 2016 I just tested it with the default IPS skin (white version) and it is still doing the same thing. Link to comment Share on other sites More sharing options...
AndyF Posted October 7, 2016 Share Posted October 7, 2016 Next step would be (if possible) to test this in a different browser temporarily. If you mainly use say I.E or Firefox, if you can try it in Chrome / Safari etc. This way you've ruled out it being theme or browser specific which are the first couple of things I'd (myself) want to check for this kind of issue. I don't think its likely to be a language pack concern though given its their 'own' text not any built in strings being effected. I would though probably suggest submitting a support ticket at this stage anyway so a support technician can take a quick look at this for you. Link to comment Share on other sites More sharing options...
Faelwen Posted October 7, 2016 Author Share Posted October 7, 2016 Yep, I did that as well. Tested in Chrome, Firefox, Edge and Safari - the issue persists. I did submit a support ticket though. I appreciate all the helpful suggestions you've given. Thank you. Link to comment Share on other sites More sharing options...
AndyF Posted October 7, 2016 Share Posted October 7, 2016 21 minutes ago, Faelwen said: Yep, I did that as well. Tested in Chrome, Firefox, Edge and Safari - the issue persists. I did submit a support ticket though. I appreciate all the helpful suggestions you've given. Thank you. You're very welcome. For these kind of issues its always worth a moment checking that it still has the concern on a different browser / default theme just to rule out a few basics first. Link to comment Share on other sites More sharing options...
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