Chat Text Invisible?

[Faelwen]

I am using the 5 member (free) version of IPS chat on my site and I have noticed a bug with it that I cannot figure out or fix. Namely, I can only see my text when I type in the chatroom, but not anyone else's that is typing. This happens in both main and private chat tabs/windows, and ONLY when the application is set to open inside the forum community. When I set it to open in a new window, this problem no longer exists and I am able to view everyone's posts just fine. What could be causing this and how can I fix it?

[AndyF]

First check I'd say is ensure its not a theme related concern.

To do this, if you're using a custom theme, temporarily switch to the default one and try it on that. Does it still have this issue with the default ?

[Faelwen]

I just tested it with the default IPS skin (white version) and it is still doing the same thing.

[AndyF]

Next step would be (if possible) to test this in a different browser temporarily. If you mainly use say I.E or Firefox, if you can try it in Chrome / Safari etc. This way you've ruled out it being theme or browser specific which are the first couple of things I'd (myself) want to check for this kind of issue.

I don't think its likely to be a language pack concern though given its their 'own' text not any built in strings being effected.

I would though probably suggest submitting a support ticket at this stage anyway so a support technician can take a quick look at this for you.

[Faelwen]

Yep, I did that as well. Tested in Chrome, Firefox, Edge and Safari - the issue persists. I did submit a support ticket though. I appreciate all the helpful suggestions you've given.  Thank you.

[AndyF]

21 minutes ago, Faelwen said:

Yep, I did that as well. Tested in Chrome, Firefox, Edge and Safari - the issue persists. I did submit a support ticket though. I appreciate all the helpful suggestions you've given.  Thank you.

You're very welcome. For these kind of issues its always worth a moment checking that it still has the concern on a different browser / default theme just to rule out a few basics first.