Some member claiming they getting logged out again and again

[sachin123]

Some members have been claiming they getting log out automatically after some time or when they try to post thread/post. Please suggest how to fix this?

 

Thanks

[Tracy Perry]

I know that this effects XenForo, but not really sure if/how much it will IPS.... but is your site available via the WWW domain and non-WWW domain?  If so, try forcing it to one or the other and see if that resolves the issue.

[sachin123]

8 hours ago, Tracy Perry said:

I know that this effects XenForo, but not really sure if/how much it will IPS.... but is your site available via the WWW domain and non-WWW domain?  If so, try forcing it to one or the other and see if that resolves the issue.

I am not very technical person, pleas reply in simple words

my domian is http://xxx.in it doesn't use www. but whenever some one opens http://www.xxx.in it redirects to http://xxx.in

[Tracy Perry]

1 hour ago, sachin123 said:

my domian is http://xxx.in it doesn't use www. but whenever some one opens http://www.xxx.in it redirects to http://xxx.in

That's exactly what I was referring to.. 

[IveLeft...]

Do you use a sub domain at all like http://sub.xxx.in ?

Thats can cause problems with cookies, another thing i have found that logs you out depending on your setup is Varnish Cache

[sachin123]

22 hours ago, Cloud 9 said:

Do you use a sub domain at all like http://sub.xxx.in ?

Thats can cause problems with cookies, another thing i have found that logs you out depending on your setup is Varnish Cache

yes we do have sub domain but we don't have our forum installed there

[tnn]

On 1/24/2016 at 7:21 AM, sachin123 said:

I am not very technical person, pleas reply in simple words

my domian is http://xxx.in it doesn't use www. but whenever some one opens http://www.xxx.in it redirects to http://xxx.in

Regarding what @Tracy Perry is suggesting, you may need someone technical to help out. 

You may have a directive in your .htaccess file (if there is one) that is redirecting the www. to the non www. That is what you want to comment out and then see if things change. Below is an example of how it would look like in the .htaccess file.

RewriteCond %{HTTP_HOST} ^example.com [NC]
RewriteRule ^(.*)$ http://www.example.com/$1 [L,R=301]