Oaten Posted August 2, 2015 Posted August 2, 2015 I haven't logged into the client area for a while and tried today to find an error that all accounts were reset so I need to do a password reset. I tried this but never get an email nothing in my junk either. I have email support and had no reply has anyone else had this issue?
Rhett Posted August 2, 2015 Posted August 2, 2015 Are you trying the password reset here? https://www.invisionpower.com/clients/index.php?app=core&module=global§ion=lostpass
Oaten Posted August 2, 2015 Author Posted August 2, 2015 Are you trying the password reset here? https://www.invisionpower.com/clients/index.php?app=core&module=global§ion=lostpass no luck. Just don't get the emails
Rhett Posted August 2, 2015 Posted August 2, 2015 They are not being rejected from what I can see, I would check your spam box or email filters, perhaps white list @invisionpower.com to ensure you are not blocking these at a mail server level. Or you can request the email be updated to another email that works better in your existing ticket.
Oaten Posted August 2, 2015 Author Posted August 2, 2015 I done a password reset for the community side of the website today and that all came through ok just having issue with the client side
Rhett Posted August 2, 2015 Posted August 2, 2015 They are the same, so you should be ok now, try logging out and back in and you should be set.
Oaten Posted August 2, 2015 Author Posted August 2, 2015 I thought that but when I try to log in to main site I get this error. Is it not possible for you to change my email address? Username or password incorrect.Please note: All client passwords were reset on 2 October, 2014. If you are unable to login, please click "I've forgotten my password" to reset.
Oaten Posted August 2, 2015 Author Posted August 2, 2015 Issue resolved. I changed my email address via the forum and then reset with new email address. Thanks for the help
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