White page ??

[Durango]

Hi

Everything was fine, and we just turned of the Designer mode, and then we cant see the forum anymore, only a white page !

We still have a normal access to the admin cp, but no longer to the forum !

What's happening ?

Tx

[Owdy]

I had that once, and there was extra index.html in out forum folder. But blank page usually means PHP error. See server logs-

[Durango]

Hey Owdy

Tx for your help

Where was that index.html exactly ?

We just desactivated the Designer mode nothing more, and now we cant reactivate it ! it says it cant write in /html/ folder...

[Owdy]

It was root folder. but i dont think you got that. Sounds like chmod issue?

open ticket, mark it critical if your site is down.

[Durango]

I checked : 777 everywhere...

I just turned of the Designer mode

As they say here :

 https://community.invisionpower.com/4docs/advanced-usage/theme-and-design/designers-mode-r7/

When turning of the designer mode, it exports the theme to the database if im right

Sounds like something happenned cause now i have a white page instead of my forum

[Owdy]

 

open ticket, mark it critical if your site is down.

[Durango]

Ok thank you for your help

[Tracy Perry]

Frequently you can view the source of the page also and it may show you any errors (or at least XenForo does - just started using IPS so not sure if it does).

[Durango]

Hi Tracy,

Tx, but the source is also a white page !!

[Tracy Perry]

Ouch.. shared hosting or are you on a VPS/Dedi?

If VPS/Dedi, what OS are you using?

What HTTP server (nginx, Apache, or LiteSpeed/OpenLiteSpeed)?

[Durango]

Hi

 

Dedicated server

5.5.43-0+deb7u1 

Apache

 

Still have the blank page on the forum each time i disable the Designers mode...

The support didn't find why this happens

[Owdy]

But they still look into it?