stoo2000 Posted January 6, 2015 Author Posted January 6, 2015 Hello. I just set this up and I was wondering if there is a bounce will mandrill side still record it as a bounce? If so, is there a way to avoid mandrill from recording it? We want to send out a newsletter to our community of 9k or so users using the built in email blast feature without messing up our mandrill rating since we have a new mandrill account.It's inevitable that you're going to damage your Mandrill sending rate with a new account, they've got to learn that you're not sending lots of bad email. Mandrill process the emails, so of course they're going to know if it bounces. It's up to Mandrill to relay that information back into the app.What I would probably do is to enable Mandrill to send the every day board emails, and give it a week or so before sending a bulk email.
Davood Dehnavifar Posted January 6, 2015 Posted January 6, 2015 You probably don't want to use Mandrill for that then, but you'll want to record each and every bounce you get back and disable those accounts from sending. Even with Mandrill bouncer installed? I thought that is what Mandrill bouncer is meant to help with?
Davood Dehnavifar Posted January 6, 2015 Posted January 6, 2015 It's inevitable that you're going to damage your Mandrill sending rate with a new account, they've got to learn that you're not sending lots of bad email. Mandrill process the emails, so of course they're going to know if it bounces. It's up to Mandrill to relay that information back into the app.What I would probably do is to enable Mandrill to send the every day board emails, and give it a week or so before sending a bulk email.We have it enabled for the every day emails. Thanks for the feedback.
CheersnGears Posted January 6, 2015 Posted January 6, 2015 Even with Mandrill bouncer installed? I thought that is what Mandrill bouncer is meant to help with? It will help with it, but you'll kill your Mandrill reputation in the process if you get lots of bounces.
Davood Dehnavifar Posted January 6, 2015 Posted January 6, 2015 It will help with it, but you'll kill your Mandrill reputation in the process if you get lots of bounces.Would it matter if we deposited money in our mandrill account prior to sending the mass email?
CheersnGears Posted January 6, 2015 Posted January 6, 2015 Would it matter if we deposited money in our mandrill account prior to sending the mass email? Nope. They specifically say as such in their FAQ that money will not change your Rep
jackflash Posted January 7, 2015 Posted January 7, 2015 What constitutes a "bounce" - is that when someone marks an e-mail from you as spam or ?
stoo2000 Posted January 7, 2015 Author Posted January 7, 2015 What constitutes a "bounce" - is that when someone marks an e-mail from you as spam or ?There are three different states that the app looks atSoft Bounce: This is if an email is returned by a non-permanent error, i.e routing issue, inbox full etc.Hard Bounce: This is a permanent error, i.e. email account no longer exists, domain isn't registered etc.Spam: This is if the user reports the email as spam to their ISP ( i.e. those spam buttons you get in Outlook.com/Yahoo/Aol)
sobrenome Posted February 18, 2015 Posted February 18, 2015 Hello!!! Now that RC1 is out there, will the Mandrill plugin be available already?
stoo2000 Posted February 18, 2015 Author Posted February 18, 2015 Hello!!! Now that RC1 is out there, will the Mandrill plugin be available already? It's still in development, it's not quite ready yet BariatricPal and sobrenome 2
sobrenome Posted February 18, 2015 Posted February 18, 2015 Hope to see this great plugin available soon!
sobrenome Posted April 3, 2015 Posted April 3, 2015 Hello, I would like to know if there is a date for the release of this plugin. I wish to upgrade my site but I really would like to keep Madrill. Thanks.
CheersnGears Posted May 28, 2015 Posted May 28, 2015 So I sent out a mass email last week. I had a number of bounces but none of those users were recorded by this app as disabled emails. I had one spam complaint, that user was properly recorded as a disabled email. The app has worked for me in the past. I have moved to 3.4.8 recently.
stoo2000 Posted May 28, 2015 Author Posted May 28, 2015 So I sent out a mass email last week. I had a number of bounces but none of those users were recorded by this app as disabled emails. I had one spam complaint, that user was properly recorded as a disabled email.The app has worked for me in the past. I have moved to 3.4.8 recently.It depends what type of bounce it is. If it's a soft-bounce, then the email address won't get disabled right away (it needs to happen a number of times to reach the threshold).
CheersnGears Posted May 28, 2015 Posted May 28, 2015 It depends what type of bounce it is. If it's a soft-bounce, then the email address won't get disabled right away (it needs to happen a number of times to reach the threshold).There were 101 soft bounces and 34 hard bounces. Only one out of all of those (which was a made-up email for a support account) actually registered as disabled.
stoo2000 Posted May 28, 2015 Author Posted May 28, 2015 There were 101 soft bounces and 34 hard bounces. Only one out of all of those (which was a made-up email for a support account) actually registered as disabled.No problem, open a support ticket http://ipb.silvesterwebdesigns.com/index.php?app=nexus&module=support§ion=new&department=5 with some temporary login details, I'll take a look.
CheersnGears Posted May 29, 2015 Posted May 29, 2015 No problem, open a support ticket http://ipb.silvesterwebdesigns.com/index.php?app=nexus&module=support§ion=new&department=5 with some temporary login details, I'll take a look.So I put a ticket in, but I can't tell if it was successful or not... so I also signed up for your site.
stoo2000 Posted May 29, 2015 Author Posted May 29, 2015 So I put a ticket in, but I can't tell if it was successful or not... so I also signed up for your site. Saw it I'll get to it today.
CheersnGears Posted June 1, 2015 Posted June 1, 2015 could you approve my sign up request to your site? stoo2000 1
CheersnGears Posted June 5, 2015 Posted June 5, 2015 Any movement on this? I just sent out another newsletter batch and I'm getting lots of repeat undeliverables.
stoo2000 Posted June 5, 2015 Author Posted June 5, 2015 Any movement on this? I just sent out another newsletter batch and I'm getting lots of repeat undeliverables.Hi,The support ticket is awaiting your reply.Thanks,
CheersnGears Posted June 5, 2015 Posted June 5, 2015 Hi,The support ticket is awaiting your reply.Thanks,I can't seem to see or access it. Sorry, you don't have permission for that![#20X172]Sorry, but you do not have permission to use this feature. If you are not logged in, you may do so using the form below if available.
CheersnGears Posted June 5, 2015 Posted June 5, 2015 Nevermind, I'm in. I guess once an account was created, the ticket password no longer works. stoo2000 1
BariatricPal Posted June 16, 2015 Posted June 16, 2015 We've been using this for a while and it's been working fine. In testing issues with another app, we disabled the bouncer hook for a while. Upon reenabling the hook, it seems users are seeing the bounce notices even though they haven't received a bounce in months. How long are users supposed to see a bounce notice for if they haven't had a bounce in ages?
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