Hexsplosions Posted March 31, 2013 Posted March 31, 2013 This is not my idea, but it would certainly solve one of the admin overheads I have to deal with on a daily basis: http://community.invisionpower.com/topic/383151-re-enter-email-address-on-sign-up/?p=2388265 What about giving users the option to change their e-mail on the "resend validation" page instead? We've had to deal with a lot of member queries and validation issues, all due to the entry of an incorrect e-mail address. Usually this results in a duplicate account, so we end up deleting one or the other, then renaming or amending e-mail addresses, etc. Very messy.
Keith Roberts Posted April 29, 2013 Posted April 29, 2013 Absolutely - this would save many problems. I have also raised it as a suggestion - using perhaps not the right technical terms, but it would solve a lot of problems.
Keith Roberts Posted April 30, 2013 Posted April 30, 2013 Hi mark I think we both mean validation before an email is sent out - by requiring the new member to enter an email address twice, and to make it match. It's when we send an email to confirm or check that these go wrong. I have just had a reply from support confirming that it is not currently included. Keith The email confirmation field used to be a feature in previous versions but was removed in IP.Board 3.2 unfortunately. I'm not sure where you posted your topic but this - http://community.inv...-modifications/ - is the best forum as our 3rd-party developers regularly visit that forum. If you didn't post it there, please send me the link to it and I will be happy to move it for you. Many thanks, Alan. -- Alan Wagstaff Invision Power Services, Inc
Hexsplosions Posted May 2, 2013 Author Posted May 2, 2013 This feature already exists. I disagree. I've tested the resend validation process out and the user has to actively hunt for their e-mail address. The user group most likely to enter their e-mail wrong is the same group that is most likely to be challenged in locating the function to change it. Just because a slightly more savvy person can find it and change it does not make it the right approach. This is one of my niggles with the IPS software. If a savvy user can do it then it is assumed it's right. The better approach, IMO, would be to present the e-mail address back to the user to give them a chance to review it. Click on the link to resend validation Present the e-mail back to the user so they can check it (and thus, correct it) Update the e-mail with any corrections and resend the validation mail Far fewer steps than your current method... Click on the link to resend validation Wait for the e-mail that never arrives Access profile Change e-mail Click on the link to resend validation (again) This assumes, of course, that they realise they may have made a mistake and that they know where find the e-mail. Unlikely. Sloppy design.
ptprog Posted May 2, 2013 Posted May 2, 2013 Far fewer steps than your current method... Click on the link to resend validation Wait for the e-mail that never arrives Access profile Change e-mail Click on the link to resend validation (again) This assumes, of course, that they realise they may have made a mistake and that they know where find the e-mail. Unlikely. I always assumed that before the validation a user could not login... I believe most of users if do not receive the validation email either register another account or go away. So, I think this feature request makes sense.
Hexsplosions Posted May 2, 2013 Author Posted May 2, 2013 A user can login, they are in the "Validating" user group. Once logged in, they can request the validation e-mail to be resent.
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