Customers with a hosted community can't download from Marketplace?

[NordWulf]

I am a new customer for a few days now and signed up for one of the hosted monthly plans. I would like to download some skins and apps (like IP.SEO) from the IPS Marketplace. I am getting a No Permission message or this:

We're sorry, but you cannot download files from our Download Manager. If you are seeing this message, it is because you do not hold an active IPB license. If this is a mistake, please contact an administrator. Otherwise, why not show your support for IPB and purchase a license?

If you hold a perpetual license for the software, you need only purchase the yearly support option to gain full access to this site.

Is downloading and installind apps and skins not allowed with hosted plans?

[Ajouz ♞]

i have no idea bout the rules , you may post a support ticket
https://www.invisionpower.com/clients/index.php?app=nexus&module=support&section=new
to the account department to help with this
your group is visitor and it should be clients?

[AndyF]

Please logout and back in again here, using the email / password combination you used to purchase the Hosted Community with. :)

If it persists please submit a ticket in the Client Area as indicated.

[NordWulf]

Please logout and back in again here, using the email / password combination you used to purchase the Hosted Community with.

That worked and I can download now. Thanks! :smile: