Client Accounts: Return the "Upgrade Request" Option

[Rheddy]

This is a simply request to add this feature back to our client accounts.

When IPS had the "Request Upgrade" feature in the client accounts, it was fairly easy to get a quick turnaround for an upgrade to your forums, usually within several hours. However, the new system has become troublesome and inefficient. I'm not posting a complaint but rather a request to return this feature back to our client accounts.

When 3.2 was released, I had to create a support ticket and do it the normal way and ended up having to wait 14+ hours for an upgrade because I would get a request for my client account information and then I had to wait longer. Then, for 3.2.1, it was different, I was asked to update a support ticket asking if I agreed to the upgrade.

The old system would include all pertinent client account information as well as a checkbox if you agreed to the upgrade request. It also made for a quick turnaround in the upgrade process. Now, it seems that the upgrade request process has gotten longer by the removal of this "upgrade request" feature.

[Mark]

We now provide an automatic upgrade system. Simply click "Auto-Install" :)

[Rheddy]

Thanks, Mark. I thought that was a downloadable install package not a request service thing.

[Rheddy]

24 hours since I opened a support ticket and received the first notification for the upgrade and no action yet.