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Thiago Correia Carneiro Posted March 30, 2010 Posted March 30, 2010 Renew access to ticket support and upgrades after six months for just $25.00. But how i do this? I go to the client area and i cant find any link for a renew, the only link i find is a complete standard license for 149
Thiago Correia Carneiro Posted March 30, 2010 Author Posted March 30, 2010 When i click on "Invoices" i see that my renewal period has expired, but the same msg says that i can renewal anytime after 6 months. I click PAY NOW and got this msg. The following errors were found: DECLINED This transaction has been declined. =/ any help please?
Wolfie Posted March 30, 2010 Posted March 30, 2010 Renew access to ticket support and upgrades after six months for just $25.00. But how i do this? I go to the client area and i cant find any link for a renew, the only link i find is a complete standard license for 149https://www.invisionpower.com/index.php?appcomponent=billing&module=customer_area§ion=purchases Client Area, Packages, Inactive Packages. When i click on "Invoices" i see that my renewal period has expired, but the same msg says that i can renewal anytime after 6 months. I click PAY NOW and got this msg. The following errors were found: DECLINED This transaction has been declined. =/ any help please?Check your billing information and make sure that it's accurate. I recommend using PayPal if at all possible, just makes it easier. If you still have problems after that, contact billing. I *think* the email is billing@invisionpower.com Edit: Billing Assistance billing@invisionpower.com
Thiago Correia Carneiro Posted March 31, 2010 Author Posted March 31, 2010 Im going to ask a friend to use his paypal account, i think there is a problem im my credit card. Ill give a feedback asap! edit: This is what i get. I still dont get it if i can or not renewal for $25. I was thinking that after the period of 6 months i could renewal anytime i want. Is that correct?
Nuclear General Posted March 31, 2010 Posted March 31, 2010 This is what i get. I still dont get it if i can or not renewal for $25. I was thinking that after the period of 6 months i could renewal anytime i want. Is that correct? Yes, that is correct. Also, to renew something, you have to visit your "Invoices" link: https://www.invisionpower.com/index.php?appcomponent=billing&module=customer_area§ion=invoices You should see a section for "Inactive Packages", then to the right, you should see a "Renewal" link to renew your service for that package.
Wolfie Posted March 31, 2010 Posted March 31, 2010 Oops, I thought it could be done via the purchases route. My fault on that one. :whistle:
Nuclear General Posted March 31, 2010 Posted March 31, 2010 It's alright, we all make mistakes. We're human you know! :) :lol:
Mark Posted March 31, 2010 Posted March 31, 2010 Best thing to do would be contact the billing staff, which you can do by submitting a ticket in your client area. Nobody here has the knowledge to help you with this situation. On that note, guys, if you see topics like this, please either report them or direct them to the client area so they can get the help they need - don't guess what the problem might be, it just means they don't get any help until a staff member stumbles across the topic.
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