Tubink Posted February 22, 2009 Posted February 22, 2009 Today I went trying to log into my account, mike@tubink.com, and apparently it was deleted as I can't log in with the right details. My last invoice number was "187187", and that was on November 22nd. However I was never notified of my account being missing and such. Does this mean I have to pay $150 AGAIN to use IP.Board?
Mark H. Posted February 22, 2009 Posted February 22, 2009 No, you won't have to pay $150.00 again. If your Support has expired, you pay only $25 to renew it for 6(?) more months. This is the weekend, and the offices are closed. Call them tomorrow morning (Feb 23) and they will get it straightened out.
Tubink Posted February 22, 2009 Posted February 22, 2009 No, you won't have to pay $150.00 again. If your support has expired, you pay only $25 to renew it for 6(?) more months. This is the weekend, and the offices are closed. Call them tomorrow morning (Feb 23) and they will get it straightened out. I know this, however it has not been 6 months since my last renewal, and my actual account to log into, to see my invoices does not exist anymore. I was planning on calling tomorrow anyway, but I wanted to see if anyone else had this problem.
Mark H. Posted February 22, 2009 Posted February 22, 2009 Ah, ok, I misunderstood you. So you can't login to the Client Center on the main company page then. Sounds like a hiccup in the system. It's never happened to me, thankfully. Yup, a call to IPS tomorrow is in order.
changeme123 Posted February 23, 2009 Posted February 23, 2009 Try logging at http://login.ipslink.com
Mark Posted February 23, 2009 Posted February 23, 2009 You need to E-Mail accounts@invisonpower.com or call us. For what it's worth I did check and there is no account under that E-Mail address, I've never heard of us deleting accounts though (we'd disable it if there was a problem, but not delete) so I'm assuming there was some kind of hiccup. I can't access the billing area of the system to find your account based on the invoice number you gave, but if you call or E-Mail someone who does will answer :)
Management Lindy Posted February 23, 2009 Management Posted February 23, 2009 That invoice number is tied to a gmail address. If you're uncertain what that e-mail address is, please contact us, prepared to provide the last 4 digits of the card used, your name and address. Thank you.
Hēphaistos Posted February 24, 2009 Posted February 24, 2009 Boy do I feel stupid. Apparently I changed the email log in a while ago with out me remembering. :P (This is Tubink if you haven't guessed)
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