This account has been suspended

[fmm]

Please contact the billing/support department as soon as possible.

Everyone on my forum is getting this message. Although I am admin for the forum, I am not the person who currently pays for it. Does the above mean that there is a problem with payment, and if so, what do I need to do to sort it out.

I haven't a clue who to contact and I have 150 very grumpy users emailing me!

[Dll]

I think the clue probably is in the question

[iMMENSE]

Actually that is a host problem and not a IPB Problem. Contact your host. Maybe you missed a payment or went over their limits.

[fmm]

Thanks for your replies.
I have contacted the billing department, but no response. Although I am admin, I am not the person responsible for paying for it as they don't want to hand it over to me.
Sorry for being thick, but what do you mean "host problem"?

[Rοb]

What he means is that it is a billing issue with the web host (the company that provides web-space/hosting), rather than anything to do with the forum software itself.

Of course IPS may well be the hosting company, in which case he (or a representative i assume would be allowed?) needs to contact billing@invisionpower.com asap to resolve the problem.

Note that as it is the weekend there may be a delay on the response though!

Hope this helps you :)

[Stallyon]

Yes, that's a classic cPanel suspension message. I've never had to use that for my clients :) You'd have to contact whoever runs the server which your hosted on. Someone missed something somewhere or you've gone other your bandwidth.

[MangoJack]

Yes, that's a classic cPanel suspension message. I've never had to use that for my clients :) You'd have to contact whoever runs the server which your hosted on. Someone missed something somewhere or you've gone other your bandwidth.

Wow that's some sort of a bug in cPanel. Wouldn't the hosting company contact the site owner only? We use www.booyahhosting.com and the messages from the team there go to a single email address.

On the off chance you offer coldfusion hosting drop me a PM :) Looking for a good hosting solution for that technology at the moment, work related requirement.

[atomicknight]

Eh, that's not what he meant. The cPanel suspension just redirects every page on that site to a generic "suspended" page so that anyone who tries to visit the site will see that page instead of the original content.