Account Messed?

[samshaw44]

Hi. I went to try and download the latest updates for IPB and my customer account seems to be messed up. It says I have no purchases, no invoices and then if I click on my downloads I get this error:

mySQL query error: SELECT c.*,p.pkg_type FROM crm_cust_pkg c  LEFT JOIN crm_pkg_definition p ON ( c.pkg_def_id=p.pkg_def_id )   WHERE c.cust_pkg_id IN (  )

SQL error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1
SQL error code: 1064
Date: Sunday 29th of April 2007 12:26:56 PM

My card details and personal info has all disappeared as well :unsure: .
Is anyone else experiencing this problem? Or can you help me fix it? I can provide board license keys to staff if needed ;) .

~ Lazer

I wasn't quite sure where to post this so point me in the right direction if I am wrong.

[.Ryan]

Works for me, I can download?

support@invisionpower.com <--- see if they can help

[samshaw44]

Ok Ill email them, thanks :) .

[PolakTom101]

Ok Ill email them, thanks :) .

Lazer are you downloading through one of your sub-accounts?

[samshaw44]

Sub-accounts? do you mean where you put extra peoples email who can get in? Well no. I'm using my main account if thats what you mean.

[Debbie]

If you are still haveing an issue, please submit a ticket to the account assistance department and I will look into this for you :)

[samshaw44]

Ok, I sent a ticket, there wasn't an 'Account Assistance' option so I sent it to sales, which seemed the best >_< .

~ Lazer