Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,949 topics in this forum
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- 1 follower
- 2 replies
- 643 views
Want to add captcha in login forms how to do ?
Last reply by SDT, -
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- 3 followers
- 10 replies
- 657 views
We are having trouble getting .mov files to play. The files are small enough....but we get the following screen: I can download the video from the post and it plays fine on the computer.
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 583 views
I have negative numbers for unapproved posts on some forums. On the forum index page: When I click on the number, no posts are found.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 231 views
I need to add a tracking code to my forum. In the past I've done this by going under Admin->Appearance->Customization->Themes and then editing the globalTemplate template. But I just tried this again but can't find where I access this template. Can you please help?
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 398 views
This is a screenshot from my test server: I have started the process yesterday and I assume it will be ready for testing in some months. Can I stop this process somehow once it is running? It is a test server, I do not care whether the rebuilding is finished or not. I just need to see the points, ranks, and badges within the community to customize them.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 423 views
I setup this test item to test the member shop feature, this item cost 5k point now this id got 10k point, but after purchase this id member point still no deduct, I've check all the setting but no missout anythings
Last reply by Marc, -
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- 2 followers
- 2 replies
- 892 views
Is there any way to limit the number of words in a post? For example, I need the number of words in a post to reach a certain number before I can publish a post. In this way, I can prevent users from maliciously posting posts to gain points.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 680 views
Hi, I am trying to enter in an address on behalf of a UK customer onto a new invoice so I can mark it as paid. The invoice keeps giving me errors or refuses to accept the address The address is confirmed by Google Maps. Please advise. Joel
Last reply by Marc, -
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- 1 follower
- 2 replies
- 436 views
How can I get a list of all of the posts I've made into my community forum? If I go to my forum profile page then it shows the last several posts, but none of the older ones. I've posted hundreds of times over the past 4+ years.
Last reply by John Teel, -
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- 2 followers
- 23 replies
- 1.9k views
Dear IPS support, we are currently facing the issue that the registration of new users doesn't work in every case. It was hard to find out what's the background, but the root cause is the behavior of hCaptcha. Repro steps: Open the registration form => hCaptcha is visible Make some invalid input or leave all fields empty and press the "Create my Account" button Form is reload but hCaptcha is missing => problem, no registration possible The video shows the issue. 2024-02-23 21-23-43.mp4 Please have a look and fix this issue with your next maintenance release. The issue is really a hurdle for some use…
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 422 views
We have two different options for subscribers to our site: Supporters, and Donors. Both cost the same amount per year. They are set up as subscription plans within the commerce section of the ACP. In fact, there are a few different price points for the same thing, but that's not particularly relevant. The effect of these is that users are moved into the Subscriber or the Donor user group for the year, and then removed afterwards. A couple of people have reported that they used to be supporters, but they let their membership expire. After this they decided to join as a Donor instead but when they clicked on the subscription button th…
Last reply by rllmukforum, -
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- 4 followers
- 19 replies
- 1.6k views
I noticed that Google displays "Top Answer Cards" on the mobile version. Is it possible to add something like this? Votes can be counted from the awarded reputation points. How to create Question and Answer Schema Markup for Best Answer Answer Cards Demo:
Last reply by krishna.f, -
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- 2 followers
- 14 replies
- 891 views
Hello I tried to do the last update. After putting my infos in the forst step (email + password), the next page is directly a 500 error white page with nothing on it. What about it? I just notice that my server is now in PHP 8.3. Is it possible that it is the problem? Thanks for your help.
Last reply by Marc, -
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- 2 followers
- 22 replies
- 833 views
Hi, I'm having an issue. I have a very low traffic site and I'm having Easy Post do my physical shipping in my store. In 1 month I got charged $100 for 6 physical items shipped. When I contact them they're telling me below I'm getting charged on these "Rating calls". What is this, is it caused by bots? I have a very low traffic site like I said, it's dedicated to a small industry trade.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 561 views
How do we integrate Google Ads? From the Integration tab, I see the Google Tag option, which if enabled asks for GTM Head Snippet and GTM Body Snippet. Is that the correct place to integrate Google Ads? As Google Ads asks to put below script in the head tag: <script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-XXXXXXXXXXXXXXX" crossorigin="anonymous"></script>
Last reply by AlexWebsites, -
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- 1 follower
- 7 replies
- 459 views
I had a subscription plan in the past that has been deleted. There were no active subscribers on the plan as I removed it. Now, the users who purchased this subscription in the past cannot buy another subscription on my site. They do not see the button “Buy”. I went and removed all previous expired subscriptions from one user. He has literally nothing in his client account now. But the user still cannot buy any subscription on my site. Is there anything else I should do, to allow users with a “deleted” subscription plan in the past to buy one that exists? I know that I can create an invoice manually, but I would rather go through all inactive subscribes of the …
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 520 views
Is it possible?
Last reply by Canis, -
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- 2 followers
- 64 replies
- 2.7k views
Folks! I need a BIG favour could anyone diagnose this issue, after upgrading the reply box was gone and format is strange...literally no one can post Any help would be SO fantastic, thank in advance
Last reply by Jim M, -
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- 2 followers
- 16 replies
- 1.1k views
You can even reproduce this issue directly on Invision Community's forum. Step 1: Reply to any topic on a mobile browser (tested on Android). Type in: Test @Test Step 2: Try to remove the mention tag, you can't.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 275 views
I receive all emails except those related to invoices, generated or paid. In the system it is set that my user (ADMIN) must receive these notifications. I remember in the past having already had a similar problem and that it had been solved through one of your patches.... Thank you and greetings
Last reply by modman, -
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- 2 replies
- 406 views
Since some weeks, I got regularly (not always) errors when validating new member. The error says : TypeError: IPS\forums\_Forum::setLastComment(): Argument #2 ($updatedItem) must be of type ?IPS\Content\Item, IPS\forums\Topic\Post given, called in /home/uumcgwyc/public_html/forums/system/Content/Comment.php on line 1360 (0) #0 /home/uumcgwyc/public_html/forums/system/Content/Comment.php(1360): IPS\forums\_Forum->setLastComment() #1 /home/uumcgwyc/public_html/forums/system/Member/Member.php(4869): IPS\Content\_Comment->changeAuthor() #2 /home/uumcgwyc/public_html/forums/system/Member/Member.php(4821): IPS\_Member->_processPostBeforeRegistering() …
Last reply by Philooo, -
- 2 followers
- 2 replies
- 328 views
🥚 🐈⬛ Please check the emojis in the title with strange chars around them that are messing up the URL (see this topic's URL). The invisible chars can be deleted by doing a backspace around the egg emoji and (make its URL part clean) - egg-recipes-🥚🥚🥚 but not completely clean for the cat (was able to delete some invisible chars) - cooking-with-cats-🐈%E2%80%8D⬛🐈%E2%80%8D⬛ I copy/pasted the emojis from the editor into the title field and get these invisible chars. Here is the cat emoji from iPhone with strange chars after some cleanup around them - it is not possible to place the cursor between the cat and the leftover square as they both t…
Last reply by opentype, -
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- 1 reply
- 327 views
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 589 views
Hi, the sidebar has been moved from the side in the forum and now appears at the bottom. If I place it on 'Left' it is at the top of the forum, if I place it on 'Right' it is at the bottom of everything. I want to have it on the side.
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 537 views
I don't know what just happened but my custom databases have disappeared. 😱 When I try to access them in my ACP I see this:
Last reply by David N., -
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