Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,899 topics in this forum
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Recently I can't upgrade my forum to new version. When I start upgrade, I get an error "There are some problems with your database which need to be fixed before you can start the upgrade". And it's not a small fix, whole code down below. If I press "Fix Automatically", after 2 minutes of waiting, I get this error The problems with your database could not be fixed automatically. CREATE TABLE `core_search_index_new` LIKE `core_search_index`; Table 'core_search_index_new' already exists So I ran every single query manually from MyAdmin. They all returned successful. After all this work, I went with the upgrade option again, and, received the very same error wit…
Last reply by Denis Surkov, -
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- 2 followers
- 5 replies
- 530 views
Hi, In the advanced configuration in the settings, and in the data storage tab. I'm not sure if I should leave it on file system or choose MySQL database? Because could this cause the database to swell significantly for hundreds of members? Because too big a database is not desirable either. Thank you in advance for your answers. Sincerely, Pascal.
Last reply by Cerbere Styxx, -
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- 2 followers
- 2 replies
- 665 views
I can't access to Web App in ACP since day 1: EX0 Something went wrong. Please try again. TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /var/www/ips_usr/data/www/example.com/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\settings\_webapp->manage() #1 /var/www/ips_usr/data/www/example.com/applications/core/modules/admin/settings/webapp.php(39): IPS\Dispatcher\_Controller->execute() #2 /var/www/ips_usr/data/www/example.com/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\settings\_webapp->execute() #3 /var/www/ips_usr/data/www/example.com/admin/index.php(13): IPS\_Dispatcher->run() #4 {…
Last reply by Stuart Silvester, -
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- 2 followers
- 5 replies
- 670 views
Hi, I can't post forum posts or start new threads. This is the error I get: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: TijgvIqq03CjdMarFuP2dlPXVLTO3ZB2MCiHG8au22hhlwlHCCGp5g==
Last reply by Markus Jung, -
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- 1 follower
- 2 replies
- 561 views
I've been reading articles about Google's plan to eliminate "third-party cookies entirely by mid-2024," and I am wondering how this will affect Invision Community software? Will it function properly without cookies? https://www.searchenginejournal.com/google-to-disable-third-party-cookies-for-1-of-chrome-users/498429/ Also, could I be mis-interpreting what they will be doing? Perhaps they won't allow any cookies from other sites (site B) to load when visiting site A? I'm not sure, but it seems like a pretty big change to me.
Last reply by Randy Calvert, -
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- 3 followers
- 7 replies
- 844 views
Yesterday I updated to v4.7.15, and since then I've seen what appears to be a ~50% traffic drop in my forum app. At the moment it is hard for me to tell if this drop is real, or perhaps due to a change to the Online Users by App that I don't see listed in the change notes. In summary, until I upgraded yesterday my Online Users by App shows my forum visitors dropping a huge amount, to where they are now below the level of my site's Pages app. To me this seems like an impossible drop, given that 90%+ of my site's total content is within our forums. I am wondering if anyone else who upgraded has seen a similar drop in forum traffic, whether this drop is real, and …
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 1.8k views
PageSpeed Insights is now making a big deal out of the use of UnloadHandler and "Registers an unload listener" in root_library.js. My scoring for Best Practices went from ~95 to ~78 overnight. Are you aware of this, and if so, what is the timeframe for updating this?
Last reply by sadams101, -
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- 2 followers
- 1 reply
- 400 views
I set - "Allow new registrations?" to Yes, with quick registration (Recommended) "Validation method for new accounts" to Email validation (Recommended) but still see new registrations still coming up for Admin validation with an email notification to Admin. 2 users and timezones: User 1: New York User 2: Kolkata, India The above settings are defaults and not changed. Should I change the "Action to take for 1/4" to "Allow user to register as normal"?
Last reply by Ryan Ashbrook, -
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- 1 follower
- 1 reply
- 443 views
I did try to get assistance on Hive Talk https://talk.communityhive.com/topic/64-hive-e-mails-not-updating-even-though-hive-site-updates/ but the place seems abandoned. If I visit the Community Hive website, articles and posts from my site appear in a timely fashion. The e-mail I receive, however, only sends me stuff from Oct/Nov 2023. The daily e-mail seems to be the same few posts/articles over and over again each week. My Hive e-mail today has nothing from my site for the last 2 days though I've been actively posting and it's on the CommunityHive website.
Last reply by Jim M, -
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- 3 followers
- 5 replies
- 618 views
I have self hosted Invision Community v4.5.4.2. Now, I'm trying to upgrade to the latest version, got these messages in my dashboard: I realize that my server configuration is outdated but it meets requirements of currently installed version. So, when I tried to upgrade initially I got this message: Then I decided to clone my server with installed forum to be able to play around with php and db versions, but after I changed php version to 8.0 the forum completely stopped responding with 504 error, probably because of issues with back compatibility of php 7.1 and php 8.0. I downgraded version to php 7.4 and at least I was able to log in to admin area…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 463 views
The Image Feed on the Sidebar needs a page refresh to make the images display. Click on my site (below), and then look at the right block "Random Images". You will see the image files names appear without the image being displayed. Refresh the page and then the images will appear. This seemed to happen after the last patch. My Site Here
Last reply by GoGators, -
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- 2 followers
- 10 replies
- 698 views
In one topic, I've embedded links to two other topics, and the embeds no longer show up, even though the original topics still exist and the links have not changed? Here's what I see instead of the embedded cards:
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 392 views
Hi, I am using a pages database to store member applications in my gaming clan. We log Epic and Steam IDs in a Text type field. Is there anyway of making this field searchable on the database frontend on the website? Right now if a steam 64ID is stored in the field there is no way of easily searching the database for that ID.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 533 views
I noticed a bug where month names are not translated on front-end even though phrases are set to translate them. I even changed browser language and that did not change anything (though its not a solution by any means). My community has only one language and it's not English. I care not for any other languages. I need a solution to display it the language that is set by translation locale permanently.
Last reply by Marc, -
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I noticed a bug on multiple browsers where phrases which are indeed translated do not show up on the front-end. All of that happens in pop-ups. This for example happens in Gallery when uploading new images.
Last reply by Marc, -
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- 3 followers
- 17 replies
- 1.2k views
updated to 4.7.15 yesterday. Had issues installing from PC as i kept getting this : i then went to mobile and was able to complete the upgrade. Then i got this message showing : went then to the PHP8 Compatibility Scanner and it showed me this : so then like a good person i went to my Applications and tried to uninstall the mentioned Apps... but then i got this to show for it : over and over again . I cant correct the issues arising because the system wont let me uninstall the Apps. I know it says to either Disable or Uninstall and although those Apps ARE disabled they still seem to be causing an issue so i want t…
Last reply by Adriano Faria, -
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- 2 followers
- 15 replies
- 947 views
I emailed a request for support to support@invisionpower.com on 1/28 & another on 1/31. I have not heard back on either. Is this not the process for creating a support ticket? Is there just a backlog?
Last reply by Marc, -
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- 2 followers
- 6 replies
- 727 views
I am trying to type in a location for an event and as soon as I do, I get this error. I'm not sure if this is tied to Google Maps, but I am able to embed a Google Maps, so that is set up correctly.
Last reply by Square Wheels, -
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- 1 reply
- 470 views
I am currently in the process of developing custom profile field to store members' Facebook profile and Facebook group links information. While the implementation of these fields is straightforward, I am trying to enforce a restriction wherein only specific URL leading to Facebook is accepted by the field. I'm wondering if there's a way to automatically fix entries when a member only puts in a Facebook handle without the full URL. I want it to add the necessary parts to create a proper link. Whether it's a exact link like www.facebook.com/username or https://www.facebook.com/groups/groupname/ just the handle "username" or "groupname" I require it to transform into th…
Last reply by teraßyte, -
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- 2 followers
- 12 replies
- 806 views
Hello, a user of one of my forums contacted me because the board was probably no longer accessible. When I accessed the page, it initially appeared normal. After logging in, I only received an error message from the browser: The page cannot currently process the request; HTTP ERROR 500 I then tried to log into the ACP directly via ./forum/admin. The login is still displayed to me, but after entering the password I only get the message: I have to admit, I'm a bit at a loss now. Last week I updated all three of my forums to the latest version. The update itself worked without any problems as usual. And as far as I know, the problem with this one board only appea…
Last reply by teraßyte, -
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- 2 followers
- 10 replies
- 648 views
We migrated our website to a new server. But after the move, the Forum comes up with errors. https://carpanglersgroup.com/forum/ and when trying my CP login An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Table 'carpangl_invisionboard.ibf_core_sys_conf_settings' doesn't exist You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 550 views
I am trying to view the content posted by a user. I go to his profile page and see that he has 9 posts. I click "See their activity" and see "Everything posted by Veryspeed" and zero content listed there. If I google the member's name on my site I can find some of the users's posts.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 426 views
Hi, after updating to the latest version of the Invision Forum, I see the following error appearing in the Admin CP. Do you have any suggestions on how to fix it? Error: Call to undefined method IPS\Lang::recordWord() (0) #0 /var/www/html/applications/cms/sources/Databases/Databases.php(879): IPS\cms\_Databases->recordWord(1) #1 /var/www/html/applications/cms/sources/Databases/Databases.php(271): IPS\cms\_Databases->preLoadWords() #2 /var/www/html/system/Patterns/ActiveRecord.php(148): IPS\cms\_Databases::constructFromData(Array) #3 /var/www/html/applications/cms/extensions/core/Queue/RebuildRecords.php(198): IPS\Patterns\_ActiveRecord::load('3') #4 /var/www…
Last reply by Marc, -
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No idea if this is intentional or not...just reporting it. Steps to reproduce: Log into the ACP Navigate to Customization -> (Localization) Languages Click 'Translation Tools' Enable 'Quick Translating' and click 'Save' Click 'Quick Translating' again Result: Now, right-click the 'Translation Tools' and open in a new tab or window Result: Now, navigate to anywhere else in the ACP that produces a tabbed display...example: System -> (Settings) Login & Registration First tab looks fine...click the second and third tabs Result: Now, to the front-end... …
Last reply by Marc, -
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- 2 followers
- 11 replies
- 759 views
Those third part hooks are causing several issues and when I click to uninstall the app it returns HTTP ERROR 500. I just can't uninstall the app and my forum went down. https://comunidade.estudocompleto.com.br/
Last reply by Marc, -
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